Dell Encryption Enterprise Shield Error Parsing Key Data

Riepilogo: Getting error when attempting to download the key bundle with Offline Admin Tools in forensic mode (CMGAu -f, CMGAd -f, or CMGAlu –f) in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition). ...

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Sintomi

Affected Products:

  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Enterprise Edition Shield
  • Credant Mobile Guardian Shield

Causa

Not Applicable

Risoluzione

Pre 7.x Uses Device Server:

To resolve this issue, enter the full URL of the Device Server all the way to the xapi, including the port. The default port is 8081, but some environments change this, for example:

https://CMGServer.domain.local:8081/xapi

If you are not sure of the Device Server URL, you can obtain this from the registry of a shielded Windows machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet

Post 7.x Uses Security Server:

To resolve this issue, enter the full URL of the Security Server all the way to the xapi, including the port. The default port is 8443, but some environments change this, for example:

https://CMGServer.domain.local:8443/xapi/

If you are not sure of the Security Server URL, you can obtain this from the registry of a shielded Windows machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Prodotti interessati

Dell Encryption
Proprietà dell'articolo
Numero articolo: 000130494
Tipo di articolo: Solution
Ultima modifica: 01 apr 2024
Versione:  10
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