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See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues.
Updated: December 03, 2025
ID: 000131432
This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer.
Updated: November 13, 2025
ID: 000179526
See the information concerning issues and questions that you might have with the motherboard in your computer.
Updated: December 04, 2025
ID: 000177564
Information about how to download Secured Component Verification Certificates from My Account (formerly Dell Digital Locker).
Updated: December 04, 2025
ID: 000398819
Pairing Dell Bluetooth keyboard and mouse have connect buttons.
Updated: December 03, 2025
ID: 000132534
Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage.
Updated: December 02, 2025
ID: 000129230
This article provides information about the current features and versions of Ready Image.
Updated: November 26, 2025
ID: 000205344
New Chrome and Edge browser updates restrict local network access by default, impacting experiences on dell.com/support. Learn how to restore functionality by adjusting browser permissions.
Updated: November 24, 2025
ID: 000372996
For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section.
Updated: November 24, 2025
ID: 000133413
BitLocker recovery key not working or failed to unlock with this recovery key? Learn how to bypass BitLocker and unlock it from Command Prompt when stuck on the recovery blue screen.
Updated: November 21, 2025
ID: 000130549
Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down.
Updated: November 20, 2025
ID: 000130867
Learn how to restore the Microsoft Windows taskbar and Start menu if they are missing from the screen.
Updated: November 19, 2025
ID: 000152407
BitLocker prompting for a recovery key after a motherboard replacement? Follow this guide to fix the issue, including suspending BitLocker and adjusting TPM settings.
Updated: November 19, 2025
ID: 000131541
BitLocker encryption provides robust security for Dell computers. Learn about necessary requirements, vital hardware specs, and key management steps for effective Windows security.
Updated: November 18, 2025
ID: 000124701
Troubleshoot Dell desktop startup problems with a Real-Time Clock reset. Simple power button procedure fixes boot failures and black screens while keeping your files safe.
Updated: November 18, 2025
ID: 000126023
Learn how to locate and use your BitLocker recovery key to unlock a Windows device encrypted with BitLocker Drive Encryption.
Updated: November 17, 2025
ID: 000204202
This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more.
Updated: November 17, 2025
ID: 000123347
This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on.
Updated: November 13, 2025
ID: 000179087
See the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.
Updated: November 13, 2025
ID: 000181162
Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks.
Updated: November 13, 2025
ID: 000179516
Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk.
Updated: November 13, 2025
ID: 000179508
Troubleshooting an SD card or memory card reader issues on your Dell laptop or desktop? Learn how to fix problems like SD cards not detected, card readers not working, or cards not showing up in Windows.
Updated: November 13, 2025
ID: 000150063
Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings.
Updated: November 13, 2025
ID: 000132056
This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.
Updated: November 13, 2025
ID: 000129992
Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer.
Updated: November 13, 2025
ID: 000139665
Your Dell computer does not fully go into sleep mode? Learn how to fix Dell computers that do not go to sleep by updating BIOS, drivers, adjusting settings, and more for Windows 11.
Updated: November 13, 2025
ID: 000149580
This article provides more information about how to download and install Adobe Acrobat that is purchased from Dell.
Updated: November 12, 2025
ID: 000180687
The following article has information about downloading Microsoft Office from My Account (previously Dell Digital Locker.)
Updated: November 11, 2025
ID: 000135141
Reset BIOS, CMOS, or NVRAM on your Dell system with easy, step-by-step methods to fix boot issues and restore default settings
Updated: November 10, 2025
ID: 000124377
This article describes what to do when keys in the Dell Pro Keyboard and Mouse KM5221W keyboard start to repeat by themselves.
Updated: November 08, 2025
ID: 000216039
Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers.
Updated: November 06, 2025
ID: 000124211
Basic troubleshooting steps for Personal Computers that power on but fail to boot into Windows. Computers passing the BIOS screen but fail to load the OS are experiencing a no boot state.
Updated: November 05, 2025
ID: 000124359
ProDeploy Plus and ProDeploy Essential need to know information. Most new Dell computers come with a setup program to help you get started quickly. Your employer may provide a customized setup or automated process.
Updated: November 05, 2025
ID: 000387825
This article discusses how to download and install Adobe Photoshop Elements or Adobe Premier Elements that are sold on Dell platforms.
Updated: November 04, 2025
ID: 000182101
Discover what Wake-on-LAN (WOL) is and how to troubleshoot it. Learn the steps to enable WOL in the BIOS and optimize network adapter settings for seamless remote access.
Updated: October 29, 2025
ID: 000129137
This article discusses the End of Life and End of Support dates for Dell Digital Delivery and Alienware Delivery, as well as options to migrate to other software delivery tools.
Updated: October 28, 2025
ID: 000336300
This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers.
Updated: October 28, 2025
ID: 000133088
This article provides information about how to identify and troubleshoot STOP Code Errors (Black Screen or Blue Screen errors) on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors.
Updated: October 28, 2025
ID: 000123379
Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications.
Updated: October 27, 2025
ID: 000124353
The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them.
Updated: October 27, 2025
ID: 000138246
SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.
Updated: October 24, 2025
ID: 000177401
Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.
Updated: October 22, 2025
ID: 000132024
Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system
Updated: October 21, 2025
ID: 000322814
Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled.
Updated: October 17, 2025
ID: 000124391
The following article is a step-by-step guide you through how to troubleshoot start up issues with your desktop.
Updated: October 17, 2025
ID: 000129583
This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update.
Updated: October 15, 2025
ID: 000187485
If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS.
Updated: October 15, 2025
ID: 000129450
Forgot your Admin, System, or HDD password in BIOS? Learn safe methods via BIOS settings, jumpers, or Dell password release code—to reset or clear passwords easily.
Updated: October 13, 2025
ID: 000131024
Learn how to access the Windows Recovery Environment (Windows RE) on Dell PCs using built-in Windows options, Dell SupportAssist OS Recovery, and Command Prompt. Use this guide to troubleshoot and repair startup issues.
Updated: October 10, 2025
ID: 000113309
Discover Dell's display resolution guidelines for LCD panels on our monitors and laptops. We explain what dots and pixels are, introduce you to the Premium Panel Exchange, and show you how to spot bright or dead pixels on your screen.
Updated: October 07, 2025
ID: 000126004
This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.
Updated: October 07, 2025
ID: 000196860
When switching between AC and Type-C adapter power source, the Dell Micro Form Factor computer shuts down. This occurs on the Dell Pro Micro Plus QBM1250, Dell Pro Micro Plus XE QBM1250, and OptiPlex 3000 Thin Client.
Updated: October 06, 2025
ID: 000377065
Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets.
Updated: September 30, 2025
ID: 000133755
Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues.
Updated: September 28, 2025
ID: 000136692
Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more.
Updated: September 26, 2025
ID: 000192698
This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources.
Updated: September 19, 2025
ID: 000126039
Cannot access your NVMe drive due to password lock? Learn your two recovery options: BIOS admin password or PSID (erases all data).
Updated: September 18, 2025
ID: 000126556
This article provides advanced troubleshooting steps for resolving desktop display issues when common fixes fail. When the common fixes do not resolve the issue, use this guide for detailed troubleshooting steps to help resolve your desktop’s display problems.
Updated: September 16, 2025
ID: 000132354
If your Dell desktop or all-in-one (AIO) desktop is not able to turn on, follow the troubleshooting steps to help you resolve power issues. Learn how to perform basic checks to identify why your desktop is not able to turn on.
Updated: September 08, 2025
ID: 000125186
Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu.
Updated: September 08, 2025
ID: 000128928
This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display?
Updated: September 08, 2025
ID: 000125609
How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues.
Updated: September 05, 2025
ID: 000126064
Information about supported commands for Dell Data Wipe.
Updated: September 05, 2025
ID: 000186133
Dell Data Wipe securely erases all internal storage via BIOS—ideal for resale, repurpose, or disposal. Protect privacy with enterprise-grade erasure.
Updated: September 05, 2025
ID: 000146892
About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues.
Updated: September 05, 2025
ID: 000132226
Secure your computer at power on. Learn how to set a System BIOS password to prevent unauthorized start-ups.
Updated: September 05, 2025
ID: 000219524
Protect your data even if your drive is removed—learn how to set a hard drive password in the BIOS on your Dell computer.
Updated: September 05, 2025
ID: 000144307
For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below.
Updated: September 03, 2025
ID: 000126781
Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor.
Updated: September 02, 2025
ID: 000024883
Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10.
Updated: September 02, 2025
ID: 000134286
A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.
Updated: September 02, 2025
ID: 000139016
Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts.
Updated: August 29, 2025
ID: 000133412
Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues.
Updated: August 28, 2025
ID: 000123667
Learn about the Dell Depot Diagnostics Service and how this process works to help you resolve system problems.
Updated: August 19, 2025
ID: 000138186
Dell Client Platform remediation is available for multiple MediaTek Wi-Fi and Bluetooth Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: August 19, 2025
ID: 000326464
Create and manage disk partitions in Windows 11 and 10. Additional information can be found in the linked content from Microsoft.
Updated: August 18, 2025
ID: 000143677
This article discusses how to download and install Foxit PDF Editor (formerly Foxit PhantomPDF) that is sold on Dell computers.
Updated: August 14, 2025
ID: 000191688
Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi Software that could be exploited by malicious users to compromise the affected system.
Updated: August 12, 2025
ID: 000286310
This article describes resolving the "Not enough space on drive" error that occurs when attempting to download large files from Dell online applications such as Dell operating system recovery images.
Updated: August 12, 2025
ID: 000147384
Having Wi-Fi issues on Windows 10 or 11? Troubleshoot WiFi issues like cannot connect to this network, computer not connecting to WiFi, or wireless Internet not working.
Updated: August 07, 2025
ID: 000132488
Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices.
Updated: August 07, 2025
ID: 000192008
See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.
Updated: August 06, 2025
ID: 000181167
Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup.
Updated: July 31, 2025
ID: 000175225
Install or reinstall Windows 11 or 10 on Dell computers using ISO recovery media. Download the ISO, create a bootable USB or DVD, and restore or repair your system.
Updated: July 31, 2025
ID: 000131442
This article provides a step-by-step guide for upgrading your supported Dell device to Windows 11, including information about Dell drivers and common issues.
Updated: July 31, 2025
ID: 000192085
This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops.
Updated: July 31, 2025
ID: 000138764
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: July 31, 2025
ID: 000132371
General Information about video displays that includes video connections and multiple displays.
Updated: July 30, 2025
ID: 000052929
Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems.
Updated: July 30, 2025
ID: 000132245
Enhance your Dell computer's speed with our comprehensive guide. Resolve slow performance issues in Windows 11 or Windows 10 by optimizing settings, drivers, and more.
Updated: July 30, 2025
ID: 000192255
Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.
Updated: July 30, 2025
ID: 000148845
Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.
Updated: July 28, 2025
ID: 000175479
Learn how to identify if the power supply unit of a Dell desktop is working. Find steps to troubleshoot issues with power supply units and running a self-test diagnostic on the power supply unit.
Updated: July 24, 2025
ID: 000125185
This article provides information about basic safety precautions that everyone must take before accessing the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and take safety precautions when lifting electronic equipment.
Updated: July 24, 2025
ID: 000137973
This article provides information about hard drive encryption along with an explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer.
Updated: July 24, 2025
ID: 000178978
How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes.
Updated: July 24, 2025
ID: 000124354
Understand what an optical drive is in a computer. Compatibility information about the various types of optical disc drives (ODD) and different types of optical discs.
Updated: July 23, 2025
ID: 000147805
Learn how you can fix the issue of extra or "ghost" monitors showing up in your Windows Display Settings.
Updated: July 23, 2025
ID: 000108307
Your product's manuals, user guides, and other documentation contains the information that you must have to get the most out of your Dell product.
Updated: July 23, 2025
ID: 000133505
Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale.
Updated: July 23, 2025
ID: 000134730
Learn how to run the CHKDSK utility provided in Windows 11 and Windows 10 to correct file errors or bad sectors on a hard disk.
Updated: July 23, 2025
ID: 000148643
Dell Diagnostic Tools
Updated: July 23, 2025
ID: 000180971
Basic info to help when you have forgotten your Windows password. This article has been superseded by the operating system specific articles within.
Updated: July 23, 2025
ID: 000178934
BIOS Update Through Windows Update Fails on Computers with a Discrete Graphics Processing Unit (GPU)
This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update.
Updated: July 22, 2025
ID: 000216539
Learn how to fix desktop offset issues by updating drivers, adjusting display settings, and matching screen resolutions.
Updated: July 22, 2025
ID: 000138732
This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer.
Updated: July 22, 2025
ID: 000139468
This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer.
Updated: July 22, 2025
ID: 000129226
Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers.
Updated: July 22, 2025
ID: 000125170
Learn how to back up and restore in Windows 10 with File History.
Updated: July 22, 2025
ID: 000193501
This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool.
Updated: July 22, 2025
ID: 000149095
Learn how to enable or disable Hardware Virtualization on a Dell computer.
Updated: July 22, 2025
ID: 000195978
This article contains information about steps for identifying unknown devices in Windows Device Manager.
Updated: July 22, 2025
ID: 000151898
How to set your NVIDIA card as the primary GPU, enable NVIDIA video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with your frames per second (FPS), video quality, and resolutions for gaming and multimedia.
Updated: July 22, 2025
ID: 000190229
Learn how to export Event Viewer logs in Windows 11, 10, 8, and 7. This guide explains how to save logs, check system logs, and view application logs using Event Viewer. Ideal for troubleshooting and system diagnostics.
Updated: July 21, 2025
ID: 000124382
Find the factory installed operating system on your Dell computer at Dell's Support Website.
Updated: July 21, 2025
ID: 000122232
Learn the steps to prevent Microsoft Teams 2.0 from slowing down your Windows 11 startup. Follow our guide to disable auto start effortlessly.
Updated: July 21, 2025
ID: 000193477
This article walks you through the process of enabling the Windows Virtualization Based Security (VBS)/Hypervisor Enforced Code Integrity (HVCI) feature on a Dell computer.
Updated: July 21, 2025
ID: 000192246
Learn step-by-step instructions to open Task Manager in Windows 11. Learn Task Manager shortcuts, hotkeys, and how to open Task Manager with the keyboard.
Updated: July 21, 2025
ID: 000192107
Explore steps to reset your Microsoft password online and on Microsoft products. Resolve Microsoft Account (MSA) issues quickly.
Updated: July 21, 2025
ID: 000192078
Learn how to change the default center-aligned taskbar in Windows 11 to be left-aligned. Follow this guide to customize the Windows 11 taskbar placement.
Updated: July 21, 2025
ID: 000192071
Learn the process of running the PC Health Check app on Windows 10. Ensure that your computer meets Windows 11 requirements with this step-by-step guide.
Updated: July 18, 2025
ID: 000189290
What is Modern Standby and how it compares to S3 Standby on Dell computers. Find how Modern Standby improves battery life and enables faster transitions.
Updated: July 18, 2025
ID: 000177661
Resolving Windows Update failure to update.
Updated: July 18, 2025
ID: 000178461
Find out more about how to clean your Dell equipment.
Updated: July 18, 2025
ID: 000133659
Learn how to download Windows Debugger (WinDbg) and run it to read minidump files and troubleshoot bluescreen errors in a Windows operating system.
Updated: July 17, 2025
ID: 000149411
Learn how to check what version of Windows 11 or Windows 10 is installed from a Windows ISO file.
Updated: July 17, 2025
ID: 000113418
Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers.
Updated: July 17, 2025
ID: 000102564
This article describes an issue where File Explorer in Windows 10 stops responding when opened.
Updated: July 16, 2025
ID: 000148808
Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067.
Updated: July 16, 2025
ID: 000218462
This article describes the support scope for personal computer Game Pass and the Xbox app on Dell devices.
Updated: July 16, 2025
ID: 000207179
This article provides the information about reinstalling individual modern applications that are included with Windows 10.
Updated: July 16, 2025
ID: 000125529
How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.
Updated: July 15, 2025
ID: 000179019
This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909.
Updated: July 14, 2025
ID: 000123786
This article provides information about support notifications for driver updates. Learn how to create and manage notifications for your Dell products.
Updated: July 14, 2025
ID: 000139419
Learn how to install or upgrade RAM on your Dell computer, whether it is a laptop or a PC. Step-by-step guide to upgrading and installing system memory on your device.
Updated: July 11, 2025
ID: 000129299
The following article provides information about How to increase RAM using USB drive in Windows 8 & 10. You can increase the RAM by using ReadyBoot or Virtual Memory.
Updated: July 11, 2025
ID: 000149907
Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure that your system shuts down completely for optimal performance.
Updated: July 11, 2025
ID: 000124687
Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer.
Updated: July 11, 2025
ID: 000131940
This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX.
Updated: July 10, 2025
ID: 000137111
This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up.
Updated: July 10, 2025
ID: 000147138
Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information.
Updated: July 10, 2025
ID: 000130703
The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on.
Updated: July 10, 2025
ID: 000129781
Discover how to quickly locate the 20-digit Dell PPID (Part Piece Identification) number on any Dell component. Complete walkthrough for batteries, adapters, monitors, docking stations, keyboards, mice, and motherboards with both physical and digital methods.
Updated: July 10, 2025
ID: 000125347
Replace the CMOS battery in your Dell desktop computer to maintain BIOS settings and system time. This guide covers the steps for removing, installing, and safely disposing of the motherboard battery, ensuring your BIOS functions properly.
Updated: July 09, 2025
ID: 000135183
Learn how to find or Identify the wireless (Wi-Fi) network adapter on your Dell computer to update drivers and check Wi-Fi compatibility.
Updated: July 08, 2025
ID: 000129554
Some newly purchased Dell computers may experience an issue activating Microsoft Office. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your Microsoft Office software.
Updated: July 03, 2025
ID: 000340145
Some newly purchased Dell computers may experience an issue activating Game Pass. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your entitled Game Pass offer.
Updated: July 02, 2025
ID: 000340108
Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer.
Updated: July 02, 2025
ID: 000124626
This article serves as a guide to provide useful tips and guidance on arranging an out of warranty repair for your Dell computer.
Updated: June 30, 2025
ID: 000132374
This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates.
Updated: June 30, 2025
ID: 000129290
This article describes the TPM firmware update process.
Updated: June 27, 2025
ID: 000184894
This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides.
Updated: June 26, 2025
ID: 000132424
This article provides information about different backup data options in Microsoft Windows.
Updated: June 25, 2025
ID: 000130375
Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings.
Updated: June 25, 2025
ID: 000132395
Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers.
Updated: June 25, 2025
ID: 000124155
Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer.
Updated: June 24, 2025
ID: 000177397
Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text.
Updated: June 23, 2025
ID: 000129416
Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings.
Updated: June 23, 2025
ID: 000147320
This article describes an issue where the TPM cannot be configured because it is in an owned state.
Updated: June 23, 2025
ID: 000139777
Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency.
Updated: June 23, 2025
ID: 000129805
Learn how to run a self-test diagnostic on the power supply unit of a Dell desktop or all-in-one computer. Built-in Self Test (BIST) helps determine if the power supply unit is working.
Updated: June 20, 2025
ID: 000125179
This article takes you through the beep codes for the Dell Inspiron, Vostro, OptiPlex, and XPS desktop computers.
Updated: June 20, 2025
ID: 000124349
Learn how to create and then log in to a local account in Microsoft Windows.
Updated: June 20, 2025
ID: 000140161
What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.
Updated: June 20, 2025
ID: 000145629
This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows.
Updated: June 20, 2025
ID: 000148025
Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password.
Updated: June 20, 2025
ID: 000135680
Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs
Updated: June 20, 2025
ID: 000177164
See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer.
Updated: June 20, 2025
ID: 000124379
Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly.
Updated: June 20, 2025
ID: 000138994
This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.
Updated: June 19, 2025
ID: 000198182
This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.
Updated: June 19, 2025
ID: 000132224
Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers.
Updated: June 19, 2025
ID: 000133495
Learn how to clean up disk space in Windows. Find out what is taking up space on your hard drive and discover ways to free up disk space effectively.
Updated: June 19, 2025
ID: 000133190
Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency.
Updated: June 19, 2025
ID: 000178928
Follow the steps when the wired adapter did not connect.
Updated: June 19, 2025
ID: 000128276
This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing."
Updated: June 19, 2025
ID: 000126671
This article provides information about the Dell client drivers and downloads update release schedule.
Updated: June 19, 2025
ID: 000197092
Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing.
Updated: June 19, 2025
ID: 000155875
Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems.
Updated: June 19, 2025
ID: 000179430
How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.
Updated: June 19, 2025
ID: 000125795
Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows.
Updated: June 19, 2025
ID: 000132851
This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell computer.
Updated: June 19, 2025
ID: 000139065
This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.
Updated: June 19, 2025
ID: 000183911
This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working.
Updated: June 19, 2025
ID: 000132048
This article provides information about Command Line switches to employ when managing Dell BIOS updates.
Updated: June 19, 2025
ID: 000136752
The Dell Command Suite is the name of our industry-leading Client Systems Management tools.
Updated: June 18, 2025
ID: 000126750
This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10.
Updated: June 18, 2025
ID: 000122996
Learn why the power button on your Dell desktop changes colors or blinks. Understand power states, troubleshooting steps, and how to resolve power issues efficiently.
Updated: June 18, 2025
ID: 000138267
How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11.
Updated: June 18, 2025
ID: 000130380
This article provides information about various methods to reset or reinstall Windows 10 on your Dell computer.
Updated: June 18, 2025
ID: 000176966
This document provides examples of types of damage that are not covered by Dell’s Basic Support Plans, which include the Dell Limited Hardware Warranty (United States and Canada) and/or applicable Dell basic support terms.
Updated: June 13, 2025
ID: 000332239
Learn essential maintenance tips for your Dell computer, including cleaning, updating drivers, running antivirus scans, and extend lifespan.
Updated: June 13, 2025
ID: 000124077
Learn how to find drivers by hardware ID using Windows Device Manager. Look up device ID, use the hardware device identifier, and download the correct driver ID for your computer.
Updated: June 04, 2025
ID: 000131022
Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11.
Updated: May 30, 2025
ID: 000190116
This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools.
Updated: May 22, 2025
ID: 000202007
This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer.
Updated: May 21, 2025
ID: 000178859
This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.
Updated: May 20, 2025
ID: 000179003
This article provides information about an error with the Dell Optimizer software and System Center Configuration Manager (SCCM) deployment.
Updated: May 19, 2025
ID: 000227659
This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website.
Updated: May 16, 2025
ID: 000181161
How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options.
Updated: May 15, 2025
ID: 000181163
OpenManage Enterprise plugin for VMware vCenter (OMEVV) may show "generic system error" or "Release is not supported by OMEVV" after Image is created and saved in vLCM.
Updated: May 15, 2025
ID: 000213140
Information about update errors when using Alienware Update, Dell Update, or Dell Command Update.
Updated: May 15, 2025
ID: 000185515
Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1).
Updated: May 14, 2025
ID: 000189676
How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool.
Updated: May 14, 2025
ID: 000147539
Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device.
Updated: May 14, 2025
ID: 000132386
Information and steps on how to automatically log in to Windows without having a welcome screen or classic login prompt.
Updated: May 13, 2025
ID: 000153123
Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker.
Updated: May 13, 2025
ID: 000203995
The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.
Updated: May 13, 2025
ID: 000311953
BitLocker may not enable after a Hard Drive replacement.
Updated: May 13, 2025
ID: 000137422
Learn to install a PCIe card in a Windows system. Find tips on PCIe slots, adapter options, and step-by-step installation instructions.
Updated: May 12, 2025
ID: 000126038
This article provides information about how to disable touch options in Windows 10. This can be difficult when using a Dell Touch-enabled computer as a KIOSK device.
Updated: May 09, 2025
ID: 000137096
This article is a guide to a couple of different methods to complete a Trusted Protocol Module (TPM) firmware update on a Dell personal computer if you get the following error message - "The update image is not for this system."
Updated: May 09, 2025
ID: 000138425
Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system.
Updated: May 09, 2025
ID: 000131786
Discover steps to fix issues such as blank screens, overheating, hardware replacement, and CMOS battery failure. Find expert solutions to get your Dell desktop up and running.
Updated: May 08, 2025
ID: 000130881
Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue.
Updated: April 29, 2025
ID: 000126172
Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.
Updated: April 24, 2025
ID: 000150359
This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors.
Updated: April 02, 2025
ID: 000124390
Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.
Updated: April 02, 2025
ID: 000148441
Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.
Updated: March 28, 2025
ID: 000130977
Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how.
Updated: March 28, 2025
ID: 000125103