PowerEdge: System stops responding during POST with message UEFI0136 Unable to execute CSIOR

Summary: Solution for server hanging during POST with error UEFI136 due to inaccessible Lifecycle Controller firmware during CSIOR execution

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Symptoms

The following error may be observed during POST:
 

UEFI0136: Unable to execute CSIOR (Collect System Inventory on Restart) because the Lifecycle Controller (LC) firmware was not accessible.
Do one of the following:
1) Restart the system and retry the operation.
2) Update the iDRAC firmware.
If the issue persists, contact your service provider.

 

SLN305470_en_US__1CSIOR_Error
 

Cause

Lifecycle Controller is not available with CSIOR failure message.

Resolution

  1. Verify that the LifeCycle Controller (LCC) Controller is enabled in iDRAC settings in System Setup F2.
  2. Check any USB devices (that is keyboard, mouse, USB hard drives) directly attached to the server. Remove those devices and test the results.
  3. If the issue is still not resolved, verify if a KVM switch is connected to the server, for troubleshooting purposes, remove the KVM from the server to verify if the issue persists
  4. Make sure all hardware is up to date, including BIOS, LCC, and IDRAC.


The server can be started without the CSIOR operation, press F1 to continue the boot. It is advised to schedule a maintenance window to investigate and solve the issue.

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, iDRAC8, iDRAC9, Lifecycle Controllers, OEM Server Solutions

Products

XR Servers
Article Properties
Article Number: 000143332
Article Type: Solution
Last Modified: 18 Dec 2024
Version:  5
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