PPDM: Restore Fails with "The vCenter task failed: A specified parameter was not correct: Snapshot ID"
Summary: PowerProtect Data Manager fails to restore Virtual Machine (VM) to vCenter using SDM. PowerProtect Data Manager VMware VM restore fails with error message: "The vCenter task failed: A specified parameter was not correct: Snapshot Id" ...
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Symptoms
While using VMware vCenter ESXi 8.0.u1 or later with PowerProtect Data Manager version below 19.14, VM restore jobs fail with:
ARV0019: VM Direct engine is unable to to restore the virtual machine 'VMName' on vCenter 'vCenterName' because of a vCenter API issue.
Under the "Read more" section, an error message similar to the following is reported:
Session 'xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' is unsuccessful: Unable to perform full-restore SDM operation. Unsuccessful after 99 attempts over <time>. The vCenter task for 'SDM Commit Restore' completed with state 'error'. The vCenter task failed: A specified parameter was not correct: snapshot Id
Cause
VMware vCenter ESXi 8.0.u1 is compatible with PowerProtect Data Manager version 19.14 and later.
Resolution
If running into this issue, upgrade PowerProtect Data Manager to version 19.14 or above.
If this is not possible, and vCenter ESXi host is at 8.0.u1, contact Dell Technical Support and mention this article ID.
Products
PowerProtect Data Manager Software, PowerProtect DM5500Article Properties
Article Number: 000216715
Article Type: Solution
Last Modified: 02 Sept 2025
Version: 4
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