Dell U3224KB Monitor Usage and Troubleshooting Guide
Summary: This article provides information about how to set up and use the Dell U3224KB monitor. Learn how to troubleshoot common display or video issues with the Dell U3224KB monitor.
Instructions
The key features of the Dell U3224KB monitor are:
- 79.94 cm (31.5 in.) viewable area (measured diagonally)
- 6144 x 3456 (16:9) resolution, plus full-screen support for lower resolutions.
- Wide viewing angles with 100% sRGB color, 99% DCI-P3, 100% Rec.709, and 99% Display P3
- Extensive digital connectivity with DP helps future-proof your monitor.
- Tilt, swivel, pivot, and vertical extension adjustment capabilities.
- Removable stand and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions
- Ultra-thin bezel minimizes the bezel gap during multi-monitor usage, enabling easier setup with an elegant viewing experience
- Thunderbolt 4 to supply power to the compatible laptop while receiving a video signal
- Plug-and-play capability if supported by your computer
- On-Screen Display (OSD) adjustments for ease of setup and screen optimization
- Power and OSD buttons lock.
- Security-lock slot
- Stand lock
- Less or equal Power consumption of 0.26 Watt in Standby mode
- Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode
- Allow user to switch USB KVM function in PBP/PIP mode
- The monitor is designed with the Dell Power Button Sync (DPBS) feature to control the computer power state from the monitor power button
- Premium Panel Exchange for peace of mind
- Optimize eye comfort with a flicker-free screen and ComfortView Plus feature which minimizes blue light emission
- Certified for Windows Hello (Face Authentication) and supports Microsoft Cortana
- Additional customization using Dell Peripheral Manager
This section provides some technical specifications of the Dell U3224KB monitor. For more information, see the user manual of the Dell U3224KB monitor.
| Panel technology |
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|---|---|
| Maximum resolution |
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| Viewing angle |
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| Contrast ratio |
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| Response time |
NOTE: In Extreme mode, slight artifacts may be encountered due to overdriving for fast speed and responsiveness. Use Super Fast or Fast mode for optimal front of screen experience and game play.
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| Color gamut |
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| Color depth |
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| Ports and connectors |
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For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.
Attaching the stand
The standard monitor stand is detached when it is shipped from the factory. To learn how to attach the standard monitor stand, see the user manual of the Dell U3224KB monitor.
To learn how to set up any other monitor stand or monitor arm, see the setup guide of the product.
Ergonomics
Where you put your monitor is almost as important as what model you buy.
- The monitor must be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes).
- The top edge of the screen must be set at eye level when you are sitting comfortably. Adjust your chair height or the height of the monitor to achieve this.
Connecting your monitor to the computer
To connect your Dell U3224KB monitor to your computer:
- Turn off the computer.
- Connect the power cable to the monitor.
- Connect the Mini DisplayPort or HDMI, and Thunderbolt 4 cable between the computer and the monitor.
NOTE: Setting up the monitor with a Dell docking station? Learn How to Connect and Set Up a Docking Station With a Dell Laptop.NOTE: Setting up more than one monitor? Learn How to Set up Multiple Monitors or see the user manual of the Dell U3224KB monitor.
- Connect the USB upstream cable between the monitor and computer (if available).
- Turn on the monitor.
- Turn on the computer.
For additional product-specific information, see the user manual of the Dell U3224KB monitor.
Using the tilt, swivel, and vertical extension
The monitor stand allows you to tilt and swivel the monitor to set the most comfortable viewing angle. The monitor also supports vertical adjustments.

To avoid pressing the bottom edge of the display when rotating the display, extend the display vertically until the top of the stand riser. Then tilt the display backwards.
Monitors that are mounted on a wall or monitor arm must conform to the recommended panel orientation and working angle.

Use the joystick on the monitor to access the on-screen display (OSD) menu of the monitor. To access the on-screen display (OSD) menu, use Joystick (Figure 3) at the rear of the monitor.
To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Dell U3224KB monitor.

Resetting a monitor to factory defaults can help resolve many video or display-related issues. Reset your Dell U3224KB monitor to factory default settings by following these steps:
- Press the joystick button to launch the OSD main menu.
- Move the joystick up or down to highlight Others option in the menu, and press the joystick button again to select.
- Move the joystick up or down to highlight Factory Reset option in the menu and press the joystick button again to select.
- Press the joystick button again to confirm the reset action.

A diagnostic test helps determine if the Dell monitor is normal when faced with a blank screen, blurry image, flickering or other abnormalities.
Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.
- Your computer does not turn on or shows any sign of power.
- Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
- Your computer gets stuck at the Dell logo screen or does not respond to any keys during start-up.
- You cannot see any display on the screen.
- You hear the windows chime, but the monitor screen is blank.
Self-Test Feature Check
Your Dell U3224KB monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:
- Turn off the computer and the monitor.
- Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the video cable (HDMI, or Mini DisplayPort) from the back of the computer.
- Turn on the monitor. A floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog box scrolls through the screen.
- This box also appears during normal operation, if the video cable becomes disconnected or damaged.
- Turn off the monitor and reconnect the video cable.
- Turn on the computer and the monitor.
If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.
Built-In Self-Test or Built-In Diagnostics
Your Dell U3224KB monitor has an integrated diagnostic tool. Hardware diagnostic helps determine if the screen abnormality issue is with the monitor or the video card on your computer.
If you observe any screen anomalies, you should isolate the monitor by performing the integrated diagnostics (BID).
- Ensure that the screen is clean (no dust particles on the surface of the screen).
- Unplug the video cables from the back of the computer or the monitor. The monitor enters self-test mode.
- On the back panel, press and hold Joystick Up, Down, Left, or Right for 4 seconds.
- Use the joystick to highlight the Diagnostic icon and then press the Joystick to confirm. A gray test pattern appears.
- Carefully inspect the screen for abnormalities.
- Move joystick button to right. The color of the screen changes to red.
- Carefully inspect the screen for abnormalities.
- Repeat steps 6 and 7 to inspect the display in green, blue, black, white, and text screens.

The test is complete when the text screen appears. To exit, press Button 5 again. If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.
During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell Display Pixel Guidelines.
The following table contains information about troubleshooting common display-related issues on your Dell U3224KB monitor.
Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.
| Common Problem | What User Experiences | Possible Solution |
|---|---|---|
| No Video - Power LED Off | No picture |
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| No Video - Power LED On | No picture or no brightness |
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| Missing Pixels | LCD screen has spots. |
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| Stuck On/Off Pixels | LCD screen has a bright spot. |
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| Brightness Problems | Picture too dim or too bright. |
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| Safety-Related Issues | Visible signs of smoke or sparks |
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| Intermittent Problems | The monitor malfunctions on and off. |
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| Missing Color | Picture does not have color. |
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| Wrong Color | Picture color is not good. |
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| Image Retention from a Static Image Left on the Monitor for a Long Period | A faint shadow from the static image appears on the screen. |
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| Mic or webcam do not work |
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| Thunderbolt cannot display | Thunderbolt out port connects the second Monitor cannot display but the display setting can recognize the second monitor. |
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| Webcam Video flickering | Experience a visible webcam video flickering |
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| Power DVD cannot play when using mDP port | Connect mDP cable with source and monitor, play power DVD, and power DVD cannot play and displays error |
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| Maximum resolution does not reach 6144 x 3456 @60hz when using TBT Daisy Chain | The first or second monitor cannot set resolution 6144 x 3456 @60hz |
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| Second monitor shows a black screen when TBT daisy chain and SmartHDR enabled on both OSD and Windows display setting | Second monitor shows a black screen |
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| Screen image is too small. | The image is centered on the screen, but does not fill the entire viewing area. |
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| Cannot adjust the monitor with the buttons on the front panel | OSD does not appear on the screen |
Turn off the monitor, unplug the monitor power cable, plug it back, and then turn on the monitor. |
| No Input Signal when user controls are pressed. | No picture, the power LED light is white. |
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| The picture does not fill the entire screen. | The picture cannot fill the height or width of the screen. |
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| No image when using DP connection to the computer | Blank screen |
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| No charging when using Thunderbolt 4 connection to computer, laptop, and so on | No charging |
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| Intermittent charging when using Thunderbolt 4 connection to computer, laptop, and so on | Intermittent charging |
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| No image when using Thunderbolt | Blank screen or second display is not Prime mode |
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| No network connection | Network dropped or Intermittent |
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| The LAN port is not functioning | OS setting or cable connection issue |
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| Monitor buttons (Mute / Volume down / Volume up / Hookswitch) not working with Microsoft Teams App | Monitor buttons (Mute / Volume down / Volume up / Hookswitch) not working on Microsoft Teams® App with ChromeOS and Ubuntu. | Use Microsoft Teams® App to perform the below tasks:
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| Video recording not working | Video recording App not working with Win 7 |
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| LED does not blink when pressing either Volume down or Volume up or Mute button. | the LED does not blink when connected to HDMI or DP only when pressing either Volume down or Volume up or Mute button. |
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| Webcam or Mic not working | Webcam or Mic not working when connected to HDMI or DP only |
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| Ethernet port (RJ45) cannot connect to internet. | Ethernet port (RJ45) cannot connect to Internet on Windows 10 or Windows 11. |
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| No sound coming from the speakers | No sound coming from the speakers when you are playing audio or video on your computer |
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| Speaker volume is low or soft | Speaker option is DELL U3224KB in Sound setting interface |
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| Webcam is not detected | Webcam is not detected in the Windows Device Manager. |
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| Webcam cannot connect / Webcam disconnected | Could not detect Monitor camera / Could not switch back to the computer camera |
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| Microphone is muted | Microphone is muted in the Windows Device Manager |
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| Microphone volume is low or sounds soft | Microphone volume is low / sounds soft to the other participant when in an audio/video call |
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| Front buttons do not work | No response on the UC application when press on the buttons located on the speaker |
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| Webcam image looks overexposed | Webcam image shows over-exposed background |
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| Webcam image looks grainy or dark | Webcam image appears grainy or dark |
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| Webcam image looks blurry | Webcam image appears blurry / not clear. |
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| Image quality is poor | The image quality of the monitor was poor | Always poor:
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| Tof no function | Presence detection/wakeup not working |
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The following table contains information about troubleshooting USB issues on your Dell U3224KB monitor.
| Troubleshooting USB Issues | ||
|---|---|---|
| Specific Symptoms | What User Experiences | Possible Solution |
| USB interface is not working. | USB devices are not working. |
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| Super-Speed USB 3.2 Gen 2 interface is slow. | Super-Speed USB 3.2 Gen 2 devices working slowly or not working at all |
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| Wireless USB devices stop working when a USB 3.0 device is plugged in. | Wireless USB devices responding slowly or only working as the distance between itself and its receiver decreases. |
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Learn how to view or download the Manuals and Documentation for your Dell Product.
Frequently Asked Questions
For more information, click to expand a section below.
Using Windows Display Settings
In Windows 11, and Windows 10:
- Right-click the desktop and click Screen Resolution.
- Click the dropdown list of the Screen Resolution and select 6144 x 3456.
- Click OK.
Using NVIDIA Control Panel
To change the resolution using the NVIDIA Control Panel:
- Right-click the desktop and click NVIDIA Control Panel.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 6144 x 3456.
- Click Apply.
Using AMD Catalyst Control Center
To change the resolution using the AMD Catalyst Control Center:
- Right-click the desktop and click AMD Catalyst Control Center.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 6144 x 3456.
- Click Apply.
Go to the reset to the Dell U3224KB monitor to factory settings section of this article or see the user manual of the Dell U3224KB monitor.
The Dell U3224KB monitor has two integrated diagnostics that are available:
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Self-Test Feature Check - The self-test feature check on the Dell U3224KB monitor allows you to check whether the monitor is functioning properly.
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Built-In Self-Test - The Dell U3224KB monitor has an integrated self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the integrated diagnostics.
Learn how to run a diagnostic test on the Dell U3224KB monitor.
The troubleshooting section of this article provides information about troubleshooting common issues with your Dell U3224KB monitor.
This section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.
Learn how to access the on-screen display (OSD) menu on the Dell U3224KB monitor. For additional product-specific information, see the user manual of the Dell U3224KB monitor.
Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.
Learn how to access the on-screen display (OSD) menu on the Dell U3224KB monitor. For additional product-specific information, see the user manual of the Dell U3224KB monitor.
For information about the supported orientation to set up the Dell U3224KB monitor, see the monitor orientation section of this article.