How to Troubleshoot the Chromebook 3110 and 3120 2-in-1 and Laptop if it Does Not Boot or Has No Display

Instructions:

1. Does the laptop intermittently display the Chrome Operating System screen?

   • No, go to the instructions in Section 2.

   • Yes, update the laptop to the latest version of the Chrome operating system.

2. Go to Settings.

3. Click About Google ChromeOS.

4. Click Update to the latest OS version.

   Note: Update to R109 or later to resolve this issue.

• How to articles and videos on various Chrome topics can be found on the following knowledge base article: Dell Chromebook Computer Guide

• See Dell Knowledge Base article Chromebook 3110 2-in-1 Powers Off and Battery Not Read Correctly in OS After Shutdown

Instructions:

1. Does the laptop reboot with a black or blank screen and the status LED is lit?

   • No, follow the on-screen instructions.

   • Yes, go to the next step.

2. If you turn the laptop off and press the Esc + F3 + power button together, does it enter recovery mode?

   • No, the screen remains black or blank. Go to Section 3.

   • Yes, go to the following steps.

3. In recovery mode, press the Ctrl + D keys together to enter Developer Mode.

4. Click Confirm when it asks if you want to enable developer mode.

    
   Note: The data on the laptop is reset after switching to developer mode.

5. Press the Ctrl + D keys together again once the screen says you are in developer mode. The keyboard shortcut takes into the operating system under developer mode.

6. Once you have entered the operating system in developer mode, update the Chrome version to the most recent available: (Section 1)

   1. Go to Settings.

   2. Click About Google ChromeOS.

   3. Click Update to the latest OS version.

   4. Reboot the laptop.

7. To exit developer mode, turn on the laptop and select return to secure mode.

8. Press confirm to go back to normal mode.

9. The laptop should enter the operating system in normal mode and still be on the updated version of the Chrome operating system.

• How to articles and videos on various Chrome topics can be found on the following knowledge base article: Dell Chromebook Computer Guide

Instructions:

1. Does the laptop reboot with a black or blank screen and the LED is lit?

   • No, follow the on-screen instructions.

   • Yes, go to the next step.

2. If you turn the laptop off and press the Esc + F3 + power button together, does it enter recovery mode?

   • Yes, you can enter recovery mode. Go to Section 2.

   • No, go to the following steps.

3. Prepare to recover your laptop using the Google recovery utility on an external USB flash drive.

4. You require the following hardware for these instructions:

   • A working computer that you can use a Chrome browser on.

   • A blank USB flash drive that can hold at least 8 GB. (All data is erased during the flash drive setup.)

5. Download a new copy of the Chrome operating system on the working computer:

   1. Install the Chrome browser.

   2. Open the Chrome browser.

   3. Install the recovery extension.

      1. At the upper right of your browser window, click Extensions.

      2. Select the Chromebook Recovery Utility extension to open the extension. If the extension window does not automatically appear on your screen, ensure that it is turned on.

   4. Click Get Started.

   5. Select the Dell Chromebook 3110 or 3110 2-in-1, by clicking the Select a model from a list link. Alternatively, you can type in the model number of the Chromebook you want to recover. (The number is at the bottom of the error message on your Chromebook screen.)

   6. Click Continue.

   7. Insert the empty USB flash drive into the working computer.

   8. In the dropdown menu, choose your USB flash drive location.

   9. Click Continue and then click Create now.

   10. When you get a message that your recovery media is ready, remove your USB flash drive from the working computer.

6. Begin recovery on the faulty Chromebook by:

   1. Press the Esc + F3 + power button simultaneously to boot the laptop into recovery mode.

   2. Select Recover using external disk and follow the on-screen instructions.

• How to articles and videos on various Chrome topics can be found on the following knowledge base article: Dell Chromebook Computer Guide
• Instructions on how to recover the Chrome operating instructions: Dell Chrome personal computer: How to recover and reset the ChromeOS
• The following official guide provides the instructions from: Google Recover your computer 

The following guides take you through troubleshooting hardware issues with your Chrome device:

• How to article on running the computers hardware diagnostics can be found on the following knowledge base article: ChromeOS Post Boot Diagnostics
• How to articles and videos on various Chrome topics can be found on the following knowledge base article: Dell Chromebook Computer Guide

If you require further assistance, contact Technical Support with a note of the troubleshooting you have completed:

• Contact Us

Also, see Dell Knowledge Base article Chromebook 3110 and 3110 2-in-1 RMA Shim Process