PowerProtect: FILE_SYSTEM Asset Backup Failure after Hostname Change

Summary: PowerProtect Data Manager (PPDM) fails to back up file systems using the File Level Agent after a hostname change. The system returns error code ABA0001, indicating issues with asset registration and name resolution. ...

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Symptoms

  • PPDM Backup of FILE_SYSTEM asset fails
  • Protection policy backup reports as unsuccessful
  • Error message: 
    • ABA0001: IHIE Agent - Migrated: Unable to back up the FILE_SYSTEM asset <DIR> on host <client host> to storage target <target device>.
  • DNS or name resolution issues
  • Agent retains an outdated hostname or IP address
  • Registration problems between PPDM and the agent host

Cause

The File Level Agent configuration files are tied to the hostname used during initial installation. After a hostname change, the agent may continue referencing the previous hostname or IP address, causing registration and connectivity failures. Retaining the old configuration folder (such as, DPSAPPS) without a clean reinstall prevents proper hostname discovery and registration.

Resolution

To resolve the hostname configuration issue:

  1. Uninstall the Agent
    Use Control Panel, command line, or the provided uninstaller to completely remove the existing agent.

  2. Rename the DPSAPPS Folder
    Navigate to C:\Program Files\DPSAPPS and rename the folder (such as, to DPSAPPS_old) to preserve legacy configuration files for troubleshooting.

  3. Reinstall the Agent
    Run the installer to perform a clean installation. This generates new configuration files based on the current hostname, allowing proper registration with PPDM.

Affected Products

Data Protection Suite Series, PowerProtect Data Manager, PowerProtect Data Manager Essentials
Article Properties
Article Number: 000380474
Article Type: Solution
Last Modified: 21 Oct 2025
Version:  1
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