NetWorker: vCenter Plugin installation fails with "Unable to install the plug-in as an error occurred while retrieving the token/session ID"

Summary: The NetWorker vSphere plugin installation fails from the NetWorker Web User Interface (NWUI). The error occurs while retrieving the NetWorker user's authentication token.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The NetWorker VMware Protection (NVP) integration is configured with the vProxy Appliance. The NetWorker Management Web User Interface (NWUI) is used to install the vCenter Server plug-in. The vCenter Server plug-in fails with:

Registration of vCenter [ ] failed. See log for further details.
Unable to install the plug-in as an error occured while retrieving the token/session ID
See vcui.log file in the NetWorker tomcat logs folder for further details.

The NetWorker Server restapi.log shows:

Linux: /nsr/logs/restapi/restapi.log
Windows: [INSTALL_DRIVE]:\Program Files\EMC NetWorker\nsr\logs\restapi\restapi.log

YYYYY-MM-DD HH:MM:SS ERROR [ ] c.e.n.w.WebApiExceptionMapper - Status 'Internal Server Error', msg: Unable to install the plug-in as an error occured while retrieving the token/session ID
com.emc.nw.webapi.exception.InternalServerErrorException: Unable to install the plug-in as an error occured while retrieving the token/session ID

Cause

An authentication token was issued to the NetWorker user account using the nsrlogin command. These tokens are time-based. The error appears after the token has expired.

Resolution

Re-establish NetWorker authentication trust and generate a new user security token. 

  1. Run nsrauthtrust from the NetWorker Server and provide the authentication server: nsrauthtrust -H my_authentication_server -P 9090
  2. Use one of the following options:
  • Clear the expired token: nsrlogout
  • Generate a new user security token for the NetWorker User: nsrlogin -u myuser 
  1. Attempt the vSphere plugin installation from NWUI again.

Additional Information

Affected Products

NetWorker

Products

NetWorker, NetWorker Series
Article Properties
Article Number: 000067849
Article Type: Solution
Last Modified: 14 Aug 2025
Version:  4
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