使用 Cloud Director 副檔名無法運作的 Avamar 檔案層級還原：11015：無法流覽檔案系統

Summary: 使用 Cloud Director 延伸模組的檔案層級還原 （FLR） 失敗。 從 vCD 嘗試 FLR 時，我們收到訊息 - 11015: 無法流覽檔案系統：VMDK 檔案名無效或不存在。使用說明文件中的支援方法，確認 Proxy 已正確註冊。

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Symptoms

使用 Cloud Director 擴充功能進行檔案層級還原失敗。

11015: 無法流覽檔案系統：VMDK 檔案名無效或不存在。使用說明文件

中支援的方法確認 Proxy 是否已正確註冊BG 上開始流覽程式。
  
avagent Info : Requesting work from dp-ave.host
 avagent Info : Workorder received: sleep
 avagent Info : Sleeping 45 seconds
 avagent Info : Browse process 21905 (/usr/local/avamarclient/bin/vmwappimage) started
接著會取消。 
avagent Info : Browse process 21905 (/usr/local/avamarclient/bin/vmwappimage) finished (code 169: externally cancelled by Administrator)
avagent Warning : CTL workorder "Browse" non-zero exit status 'code 169: externally
cancelled by Administrator'

在 Proxy FLR MountMrg.log 中。 
[MM - DEBUG] TID=5947 MID=410: sMountedAvFS = /mnt/dunion/vCD/clou-uuid/Org-uuid/vApps/vApp-UUID/by-number/0005746/VMFiles#VM-UUID
[MM - ERROR]  TID=5947 MID=411: HLPR_ListOfDirectories failed for /mnt/dunion/vCD/clou-uuid/Org-uuid/vApps/vApp-UUID/by-number/0005746/VMFiles#VM-UUID/by-number/0005746/VMFiles#VMFiles#VM-UUID

Avamar Proxy 的Axionfs.log顯示。
  
 [ade-async] AsyncThread::body() -- 'KILL' event received.
 [ade-async] AsyncThread::body() not exiting due to persistent_connection flag
 axionfs Error : Login error 69: Authentication failure (Invalid password? User disabled?)
 [ade-async] GComMgr::setGsanShutdown pausing retrythread
 [axionfs] ADEMgrX::getHfsInfo() -- program workflow problem, login must be done prior to this call.
 [axionfs] GComMgr::loginToServer NOT deleting hfsInfo because server is shutdown and login failure is non fatal
 axionfs Error : Problem logging into the DDR server:'', only GSAN communication was enabled.
 [ms[0]recv] Thread finished ms[0]recv
 [axionfs] ADEMgrX::getHfsInfo() -- program workflow problem, login must be done prior to this call.
 [axionfs] context::engageADE: adeMgr->startupADE() failed

Cause

根據上述記錄，以及這些 Proxy 為 19.7，此問題與下列文章中相同。
Avamar - 當 Avamar 伺服器比 Proxy 更舊或更新時，Avamar 19.7 檔案層級還原會失敗。

Resolution

請確定 Avamar Proxy 和 Avamar 伺服器都執行相同的版本。

如需更多資訊，請參閱Avamar - Avamar 19.7 當 Avamar 伺服器比 Proxy 更舊或更新時，檔案層級還原會失敗。


Affected Products

Data Backup & Protection Software, Avamar, vCloud Director Data Protection Extension
Article Properties
Article Number: 000203720
Article Type: Solution
Last Modified: 03 Aug 2023
Version:  3
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