Error Connecting to Dell Data Protection Local Management Console

Summary: A user may experience a message stating Connecting to Dell Data Protection | Encryption and then a blue bar sweeps across the console preventing the user from gaining access to the console, when opening the local management console. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition
  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Enterprise Edition Shield

Affected Versions:

  • v8.0 and later

Error Message:

This issue is recorded in the CMGshield.logs at:

v8.0 - 8.2: C:\ProgramData\CREDANT\CMGShield.log
v8.3 and later: C:\ProgramData\Dell\Dell Data Protection\Encryption\CMGShield.log

Shield logs:

[12.09.13 07:26:30:736 WinShield.cpp: 762] Shield Service - Failed to load ProcessConnector.dll [MS error = 126]

Cause

Not Applicable

Resolution

This error is due to an issue with the .net 4.0 version installed on the endpoint.

To resolve the issue:

  1. Uninstall .net 4.0.
  2. Reinstall .net 4.0 or later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124959
Article Type: Solution
Last Modified: 05 Mar 2024
Version:  9
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