XPS 15 7590 and Precision 5540 OLED Display is Blank if Powered Off and On in Quick Succession

Summary: Information about a limitation of the OLED screen on the XPS 7590 or Precision 5540 mobile workstation, where it gives a blank screen if powered off and on in quick succession.

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Symptoms

You may find that if you received an OLED (Organic Light Emitting Diode) screen on your XPS 15 7590 or Precision 5540 mobile notebook, that the system can display a black screen after the display is turned off and then quickly turned back on (ie. within 1 minute of turning it off). This typically happens because you powered on the system immediately after the system suffered a forced shutdown.

Affected systems

SLN317904_en_US__1XPS_7590_BK

(Figure.1 XPS 7590 & Precision 5540 Mobile Notebook)

Cause

This is a hardware limitation of OLED. The OLED panel requires a short time (ie. a few seconds) to consume the residual voltage before restarting.

Resolution

The system is working as designed.

Please leave a couple of seconds pause before powering the system back on after the screen and system has been turned off.

Affected Products

Precision 5540, XPS 15 7590
Article Properties
Article Number: 000128987
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  7
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