Latitude 7x30 Rugged Extreme Tablet Touchscreen Does Not Function Properly

Latitude 7x30 Rugged Extreme Tablet supports multiple touch modes by eGalaxDr.Touch application. When you try to use the touch screen and it does not function, check if the correct mode is selected.

Each mode is tuned to have the best touch performance in specific conditions.

For example, Finger /Passive Stylus mode is the best mode when using your finger or a stylus. 

To change or select the correct Touch Mode:

1. Use the search function and type touch, find the eGalaxDr.Touch the application and select the touch mode sheet to change the touch mode. 

   

2. The default mode is Finger/Passive Stylus mode; finger touch and passive stylus pen should work fine in this mode. 

   

3. Glove mode is for wearing gloves. Finger touch or passive pen might not work properly in this mode. 

   

4. Water mode is to set the touch screen in a moist environment or in an environment that might have water drops on the touch screen. Finger touch or passive pen might not work properly in this mode. 

   

Affected Platforms:

• Latitude 7230 Rugged Extreme Tablet
• Latitude 7030 Rugged Extreme Tablet

The incorrect TouchMode has been selected. When the incorrect mode is selected, the touch screen might not work properly.

Ensure that the Correct Touch Mode is selected.

Updating to the latest touch screen firmware version 1.0.0.1 or later on the computer resolves the issue. To update the firmware, reference How to Download and Install Dell Drivers.