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Dell PowerVault ME4 Series Storage System Administrator’s Guide

About managed logs

As the storage system operates, it records diagnostic data in several types of log files. The size of any log file is limited, so over time and during periods of high activity, these logs can fill up and begin overwriting their oldest data. The managed logs feature allows log data to be transferred to a log-collection system, and store it for later retrieval before any data is lost. The log-collection system is a host computer that is designated to receive the log data transferred from the storage system. The transfer does not remove any data from the logs in the storage system. This feature is disabled by default.

The managed logs feature can be configured to operate in push mode or pull mode:
  • In push mode, when log data has accumulated to a significant size, the storage system sends notifications with attached log files via email to the log-collection system. The notification will specify the storage-system name, location, contact, and IP address, and will contain a single log segment in a compressed zip file. The log segment will be uniquely named to indicate the log-file type, the date and time of creation, and the storage system. This information will also be in the email subject line. The file name format is logtype_yyyy_mm_dd__hh_mm_ss.zip.
  • In pull mode, when log data has accumulated to a significant size, the system sends notifications via email, SMI-S, or SNMP to the log-collection system, which can then use FTP or SFTP to transfer the appropriate logs from the storage system. The notification will specify the storage-system name, location, contact, and IP address and the log-file type or region that needs to be transferred.
The managed logs feature monitors the following controller-specific log files:
  • Expander Controller (EC) log, which includes EC debug data, EC revisions, and PHY statistics
  • Storage Controller (SC) debug log and controller event log
  • SC crash logs, which include the SC boot log
  • Management Controller (MC) log
Each log-file type also contains system-configuration information. The capacity status of each log file is maintained, as well as the status of what data has already been transferred. Three capacity-status levels are defined for each log file:
  • Need to transfer—The log file has filled to the threshold at which content needs to be transferred. This threshold varies for different log files. When this level is reached:
    • In push mode, informational event 400 and all untransferred data is sent to the log-collection system.
    • In pull mode, informational event 400 is sent to the log-collection system, which can then request the untransferred log data. The log-collection system can pull log files individually, by controller.
  • Warning—The log file is nearly full of untransferred data. When this level is reached, warning event 401 is sent to the log-collection system.
  • Wrapped—The log file has filled with untransferred data and has started to overwrite its oldest data. When this level is reached, informational event 402 is sent to the log-collection system.

Following the transfer of a log's data in push or pull mode, the log's capacity status is reset to zero to indicate that there is no untransferred data.

NOTE:In push mode, if one controller is offline its partner will send the logs from both controllers.

Alternative methods for obtaining log data are to use the Save Logs action in the PowerVault Manager or the get logs command in the FTP or SFTP interface. These methods will transfer the entire contents of a log file without changing its capacity-status level. Use of Save Logs or get logs is expected as part of providing information for a technical support request. For information about using the Save Logs action, see Saving log data to a file. For information about using the FTP or SFTP interface, see Using FTP and SFTP.


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