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Dell PowerVault ME4 Series Storage System Administrator’s Guide

Troubleshooting

Table 1. Troubleshooting
Problem Cause Solution
Unable to connect to the embedded SMI-S Array provider. SMI-S protocol is not enabled. Log in to the array as manage and type: set protocolsmis enabled
HTTP Error (Invalid username/password or 401 Unauthorized). User preferences are configurable for each user on the storage system. Check that the user has access to the smis interface and set the user preferences to support the smis interface, if necessary. See Adding,modifying,and deleting users for instructions on how to add users. Also verify the supplied credentials.
Want to connect securely as user name my_xxxx. Need to add user. Log in to the array as manage . Type: create user level manage my_xxxuser and then type: set user my_xxxuser interfaces wbi,cli,smis
Unable to discover via SLP. SLP multicast has limited range(known as hops). Move the client closer to the array or set up a SLP DA server or using unicast requests.
Unable to determine if SMI-S is running. Initial troubleshooting. Use a Common Information Model (CIM) client tool, such as wbemcli, to troubleshoot.   
SMI-S is not responding to client requests. SMI-S configuration may have become corrupted. Use the CLI command reset smis-configuration. For more information, see the Dell PowerVault ME4 Series Storage System CLI Guide.

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