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Dell PowerVault ME4 Series Storage System Administrator’s Guide

Downloading system logs

To help service personnel diagnose a system problem, you might be asked to provide system log data. You can download this data by accessing the system’s FTP or SFTP interface and running the get logs command. When both controllers are online, regardless of operating mode, get logs will download a single, compressed zip file that includes:
  • Device status summary, which includes basic status and configuration data for the system
  • Each controller’s MC logs
  • Each controller’s event log
  • Each controller’s debug log
  • Each controller’s boot log, which shows the startup sequence
  • Critical error dumps from each controller, if critical errors have occurred
  • CAPI traces from each controller

Use a command-line-based FTP/SFTP client. A UI-based FTP/SFTP client might not work.


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