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Dell PowerVault ME4 Series Storage System Administrator’s Guide

About SupportAssist

SupportAssist provides an enhanced support experience for ME4 Series storage systems by sending configuration and diagnostic information to technical support at regular intervals.

Technical support analyzes this data and automatically performs health checks. If issues are detected that require attention, support cases are opened automatically, immediately starting the process to troubleshoot and resolve the issue. This process often occurs before storage administrators even notice that a problem exists.

If you need help with an issue and need to call technical support, they can access information about your storage system that was sent by SupportAssist. This feature enables technical support to help you right way, without having to wait for configuration and diagnostic data to be collected and sent to technical support.

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