Dell PowerVault ME4 Series Storage System Administrator’s Guide

Save log data from the storage system to a network location

1. In the footer, click the health panel and select Save Logs. The Save Logs panel opens.
2. Enter your name, email address, and phone number so support personnel will know who provided the data.
   The contact name value can include a maximum of 100 bytes, using all characters except the following: “ ‘ ` &
   The email address can include a maximum of 100 characters., except the following: “ < > \
   The phone number value can include only digits and no other characters.
3. Enter comments describing the problem and specifying the date and time when the problem occurred. This information helps service personnel when they analyze the log data. Comment text can include a maximum of 500 bytes.
4. Click OK. Log data is collected, which takes several minutes.
   NOTE:In Microsoft Internet Explorer, if the download is blocked by a security bar, select its Download File option. If the download does not succeed the first time, return to the Save Logs panel and retry the save operation.
5. When prompted to open or save the file, click Save.
   • If you are using Chrome, store.zip is saved to the downloads folder.
   • If you are using Firefox and have a download folder set, store.zip is saved to that folder.
   • Otherwise, you are prompted to specify the file location and name. The default file name is store.zip. Change the name to identify the system, controller, and date.
   NOTE:The file must be uncompressed before the files it contains can be examined. The first file to examine for diagnostic data is store_yyyy_mm_dd__hh_mm_ss.logs.