P5525QC Monitor Ethernet Firmware Cannot Update Using the Dell ISP Firmware Update Tool, Dell Display Manager, or Dell Display and Peripheral Manager

Summary: Information about using the Dell ISP Firmware Update Tool, Dell Display Manager (DDM), or Dell Display and Peripheral Manager (DDPM) to update the Dell P5525QC monitor.

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Symptoms

When updating the monitor firmware using the "Monitor Firmware Update Utility," if the network firmware is version 0.18 or below. Dell Display Manager (DDM) and Dell Display and Peripheral Manager (DDPM) Users encounter an error during the update process.
Dell Monitor Firmware Update Utility Screen

Cause

This happens because the firmware version of 0.18 or below of the current monitor does not support the USB HID mode for updating network firmware.

Only network firmware version 0.20 and above support the USB HID mode for the use of the Dell "Monitor Firmware Update Utility."

Resolution

To update the Ethernet firmware on the Dell P5525QC monitor, use a network connection to the RJ45 port.

  1. Download the latest firmware from the Dell Support site: Dell P5525QC Drivers & Downloads
  2. Connect the monitor and the computer with an RJ45 cable, Ethernet Enable.
    Press the joystick button for 3 seconds to turn on. A network icon appears, and Network Icon is shown on the center for 3 seconds. +LinkDell Computer and Dell P5525QC Monitor Network Cable Connection Example
    Dell Monitor Web Managment Screen
  3. To access the Dell Display Web Management tool, you must set the IP Addresses for your computer and the display.
  4. To display the IP address of the display, navigate to the On Screen Display (OSD) Menu > Others. By default, the IP Address is 10.0.50.100.
    Dell P5525QC On Screen Display Menu
  5. In the computer’s IP Properties tab, specify an IP Address by selecting Use the following IP Address and enter the following values: For IP Address: 10.0.50.101 and for Subnet Mask: 255.0.0.0 (leave all other entries as blanks).
    Windows, Edit IP Settings
  6. The IP Address configuration (example) would now look like this:
    Example, Computer IP Address and Monitor IP Address
  7. To access the web management:
    Open a web browser and type the display’s IP Address (10.0.50.100) in the address bar.
  8. The web Management home page is is shown as below. You can check the current network FW version.
    Dell Monitor Web Managment Screen, Home
  9. Select the Firmware Update option.Upgrade Firmware Progress Page
  10. Click Update and select the firmware file that you downloaded.
    Firmware Update Screen
  11. Click the Upgrade button and the firmware starts to update.
    Firmware Update Screen, Updating
  12. After the update is complete, Device Reboot will be automatically displayed.
    Device Reboot Message
  13. The Network firmware version has been updated.
    Dell Monitor Web Managment Screen
Note: When the Dell P5525QC monitor network firmware is at version 0.2 or above, you can use a USB-C connection to update the network firmware using DDM, DDPM, or the Monitor Firmware Update utility.

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Affected Products

Dell Display Manager 2.x, Dell Display and Peripheral Manager, Dell P5525QC
Article Properties
Article Number: 000231242
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  3
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