VMAX3, VMAX All Flash, PowerMax, and IBM FlashCopy: Error message: FlashCopy THAW command fails with an ANTR8811E error

Summary: FlashCopy THAW command fails with an ANTR8811E error.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The user is running IBM FlashCopy to copy several devices using the FlashCopy ACTION(FREEZE) function. The source devices are RDF R2 devices. When the FREEZE command is run, the devices are put in an extended long busy state to prevent I/O to the devices and ensure that the copy is consistent. Once the copy is complete, the FlashCopy ACTION(THAW) command is run to release the extended long busy on the devices and resume the I/O. The THAW command is failing with the following error: 
ANTFREXX FCESTABLISH SDEVN(D258) TDEVN(D259) SRCEXTNA() TGTEXTNA() MODE(NOCOPY) ONLINTGT(YES) ACTION(FREEZE)                        
ANTR8810I OK FCESTABLISH SUCCESSFUL
                                                                               
ANTFREXX FCWITHDRAW DEVN(D258) SRCEXTNA() TGTEXTNA() ACTION(THAW)

ANTR8811E ERROR: FCWITHDRAW RETCODE 00007640 RSNCODE 00053848 RETINFO.100I_FLASHCOPY_OPERATION_ERROR.__MSG_FRMT._0,_MSG_NMBR._F,_REAS._49
The issue also occurs if the source device is a PPRC secondary device but the error that is returned is slightly different; 
ANTR8811E ERROR: FCWITHDRAW RETCODE 00007640 RSNCODE 00053848 RETINFO .200I_AOM_DETECTED_I/O_ERROR.___MSG_FRMT_=_0,_MSG_NMBR_=_E,_REAS._00
The PowerMax Microcode is 5978.669.669.
 

Cause

This is a microcode issue. Currently, the microcode does not allow a FlashCopy Thaw command on a PPRC Secondary/R2 device.

Resolution

Engineering has developed fix 108159 to correct this issue. Contact the Dell EMC Support Center or your local Dell EMC Service representative to determine if a HYPERMAX OS, or PowerMaxOS upgrade is appropriate for your environment. Quote this article number.

Affected Products

PowerMax, VMAX All Flash, VMAX3 Series
Article Properties
Article Number: 000188328
Article Type: Solution
Last Modified: 14 Sep 2022
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.