Dell Unity: After Upgrading Unity OE to Version 5.1 or Later, the Veeam Backups Stop Working

Summary: The Veeam backups do not complete after upgrading Unity OE to version 5.1 or later. It is unclear whether other Unity OE versions have Veeam backups not working. (Dell Correctable)

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Symptoms

Backups stop with the following error message: 
ErrorCode: '16777239', Message: 'There is a syntax error in the command.  Please recheck the command syntax. (Error Code: 0x1000017)'.

Cause

Veeam relied on the output of a UEMCLI command: 
uemcli /sys/general show -output csv -filter "System name, Model, Platform type, Product serial number"
Before Unity OE version 5.1, the output contained a field that is called "Platform type" and it responded like this on Unity: 
Platform type = EMC Storage System
This field was deprecated in OE 5.0 code, and was fully removed in OE 5.1 code. The Veeam UEMCLI call returns a syntax error after Unity is upgraded to 5.1.


Update for Unity 5.4

The Command line uemcli /sys/general show does not include the field Platform type. The output below shows the Veeam filter query that failed. 
20:23:04 service@APM00192427000 spa:~/user# uemcli /sys/general show -output csv -filter "System name, Model, Platform type, Product serial number"
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

Operation failed. Error code: 0x1000017
Command line parsing failed near "Platform type" token.
There is a syntax error in the command. Please recheck the command syntax. (Error Code:0x1000017)

20:23:14 service@APM00192427000 spa:~/user# uemcli /sys/general show -output csv -filter "System name, Model, Product serial number"
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

"System name","Model","Product serial number"
"APM00192427000","Unity 480","APM00192427000"
20:23:26 service@APM00192427000 spa:~/user#

Resolution

Solution

Upgrade your Veeam installation to Veeam B&R version 11a. For additional assistance, contact Veeam Technical Support This hyperlink is taking you to a website outside of Dell Technologies..

If Unity is still running OE version 5.1.0.0.5.394 and Veeam cannot be upgraded to Veeam B&R version 11a, contact Dell Technical Support, or your Authorized Service Provider and quote this Dell Knowledge Base article ID.

Affected Products

Dell EMC Unity
Article Properties
Article Number: 000189458
Article Type: Solution
Last Modified: 25 Jul 2024
Version:  15
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