How to Get Support for Secured Component Verification

Summary: This article covers how to obtain support for Secured Component Verification.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Secured Component Verification

Secured Component Verification (SCV) is a supply chain assurance offering that verifies the computer matches the factory-manufactured components. A certificate is generated during the factory assembly process containing the unique computer component IDs, this is used to validate the computer. This certificate is signed in the Dell factory and is stored in hard drive EFI partition and is accessed using third-party tools (for example, HIRS, ITSC) to validate computer inventory against the SCV certificate.

Secure Component Verification support is available when purchased with a Dell System.

Warning:
  • Dell is unable to provide technical support on:
    • Third-party validation tools
    • Components added or changed after shipping from the Dell factory.
  • Secured Component Verification offers only limited technical support on:
    • Addressing certificate exceptions (errors) on the Dell manufactured computer components.
  • Secure Component Verification is not supported on components that are added after the manufacturing process.

Self-Help Options

Most commonly found technical issues or questions can be resolved by referencing the:

To obtain support:

If you have a Dell service tag, click Technical Support, otherwise click Order Support for more information:

Note:
  • Before reaching out to Dell technical support on certificate exceptions, validate if any internal components were replaced, such as, but not limited to:
    • Adding additional memory.
    • Swapping SSD or hard drive.
  • A certificate exception is present if any internal component is changed from the original Dell manufacturing process.
  • Component changes are not supported with Secured Component Verification.

Technical Support

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click Technical Support:
    Click Contact Us
  3. Click Enter service tag.
    Identify your device
  4. Type your Client (not server) Service Tag and then click Submit.
    Enter your Service Tag and click Submit
  5. Confirm your model and Service Tag, and click Next.
    Confirm your model and service tag
  6. From the drop-down menu, select Software and 3rd party applications and then click Next.
    Select Software and 3rd party applications
  7. Select an available contact option.
    Select Contact option

Back to Top

Order Support

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click Order Support:
    Click Contact Us
  3. Type your Order Number and then click Find My Order.
    Click Find My Order
  4. To the right of the page, click Contact Customer Support.
    Contact Customer Support
  5. From the drop-down, select Missing Items.
    Select Missing Items
  6. Select an available contact option.
    Select contact option

Back to Top

Note:
  • Contact options may differ by your region.
  • Reference this article (000190662) when contacting technical support.
Article Properties
Article Number: 000190662
Article Type: How To
Last Modified: 24 Apr 2025
Version:  12
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