由于缺少证书，NetWorker Web 用户界面无法获取控制面板的最新计数

Summary: NetWorker Web 用户界面 （NWUI） 生成错误“无法获取控制面板的最新计数 — 根据监控服务的状态获取活动计数时出错。”

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

成功登录 NWUI 后，用户界面显示错误： 
Failed to fetch latest counts for Dashboard. Error in fetching count of activities based on status from Monitoring Service
 
显示错误的用户界面屏幕截图“无法获取控制面板的最新计数。

Cause

缺少证书别名 emcnwuimonitoring 在 Java cacerts 密钥库中。

  • Linux：  
    /opt/nre/java/latest/lib/security/cacerts
  • Windows：  
    %drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts

Resolution

导入 emcnwuimonitoring 证书（不需要关闭 NetWorker 服务。）

  • Linux： 
/opt/nre/java/latest/bin # keytool -import -alias emcnwuimonitoring -keystore /opt/nre/java/latest/lib/security/cacerts -storepass changeit -file /nsr/nwui/monitoring/app/conf/emcnwuimonitoring.cer
  • Windows：
%drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\bin> keytool.exe -import -alias emcnwuimonitoring -keystore "C:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts" -storepass changeit -file "%drive%:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\emcnwuimonitoring.cer"

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000197327
Article Type: Solution
Last Modified: 01 Jul 2024
Version:  6
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