NetWorker Web User Interface Fails to Fetch Latest Counts for Dashboard Due to Missing Certificate

Summary: NetWorker Web User Interface (NWUI) produces error "Failed to fetch latest counts for Dashboard - Error in fetching count of activities based on status from Monitoring Service."

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Symptoms

After successfully logging into NWUI, the user interface shows the error: 
Failed to fetch latest counts for Dashboard. Error in fetching count of activities based on status from Monitoring Service
 
Screenshot of user interface showing error "Failed to fetch latest counts for Dashboard.

Cause

Missing certificate alias emcnwuimonitoring in Java cacerts keystore.

  • Linux:  
    /opt/nre/java/latest/lib/security/cacerts
  • Windows:  
    %drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts

Resolution

Import emcnwuimonitoring certificate (Shutdown of NetWorker services is not required.)

  • Linux: 
/opt/nre/java/latest/bin # keytool -import -alias emcnwuimonitoring -keystore /opt/nre/java/latest/lib/security/cacerts -storepass changeit -file /nsr/nwui/monitoring/app/conf/emcnwuimonitoring.cer
  • Windows:
%drive%:\Program Files\NRE\java\jre1.8.0_<xxx>\bin> keytool.exe -import -alias emcnwuimonitoring -keystore "C:\Program Files\NRE\java\jre1.8.0_<xxx>\lib\security\cacerts" -storepass changeit -file "%drive%:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\emcnwuimonitoring.cer"

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000197327
Article Type: Solution
Last Modified: 01 Jul 2024
Version:  6
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