NetWorker: Los respaldos fallan con el error "save:" No se puede cerrar la sesión de guardado: No se puede crear el directorio de índice para el cliente"

Summary: Los respaldos fallan con el error "save:" No se puede cerrar la sesión de guardado: No se puede crear el directorio de índice para el cliente"

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Symptoms

El respaldo falla con el error: 
save: Unable to close save session: can't create index directory for client

El registro de acciones muestra lo siguiente: 
129292:save:Successfully established Client direct save session for save-set ID '2055369197' (Client_name:C:\) with Data Domain volume 'Volume'.
174922:save: Step (5 of 6) for PID-1664: Successfully connected to the target media device through the nsrmmd process on the host 'Server' for the save set 'C:\'.
174422:save: Step (6 of 6) for PID-1664: Reading the save sets and writing to the target device.
90099:save: Unable to close save session: can't create index directory for client 'Client_name'


CLIENT_NAME: E:\                  level=incr,      0 KB 00:00:09      0 files
Completed savetime=1719824873
90015:save: The backup of VSS emit save set '\\?\GLOBALROOT\Device\HarddiskVolume1\' succeeded.
94694:save: The backup of save set '\\?\GLOBALROOT\Device\HarddiskVolume1\' succeeded.
90099:save: Unable to close save session: can't create index directory for client 'ClientName'\
...
90014:save: The backup of VSS emit save set 'C:\' failed.
99123:save: Handling an abort while processing Windows backup.
90117:save: Unable to perform the ASR backup: cannot obtain the VSS MBS status.

Cause

El servidor se migró a un hardware nuevo con una configuración de unidades diferente. Los índices se transfirieron a su ubicación predeterminada, pero el campo Ruta de índice está configurado para varios clientes.

Resolution

Asegúrese de que la ruta del índice muestre la ruta correcta o esté clara para indicar la ubicación predeterminada.

Índice path.jpg

 

Affected Products

NetWorker
Article Properties
Article Number: 000226860
Article Type: Solution
Last Modified: 14 Aug 2024
Version:  1
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