Secure Connect Gateway: Version 5.26.00.18/20 Alert delivery and device registration hotfix

Summary: Secure Connect Gateway (SCG) updated to or newly installed at 5.26.00.18 or 5.26.00.20 are having issues with products (ECS, Brocade Switches, and XtremIO) failing to send alerts (Call Homes) with file extension .cec. In addition, PowerMax v4's are experiencing an issue with new deployments or re-deployments. ...

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Symptoms

For device models ECS, Brocade Switches, and XtremIO:

The connecthomerest.log at path /var/log/esrs is showing the below errors:

Unrecognized field \"time\"
connect home rest log error

As a result of this error, the call home fails to deliver.

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For the device model PowerMax v4:

Powermax v4 models will not be able to perform new registrations or re-registrations while the SCG server is at 5.26.00.18 or 5.26.00.20

Cause

The cause of the failure is a change in the spring boot jackson-core and jackson-bind libraries and the upgrade of Java from version 8 to version 17 between 5.24 or earlier versions and 5.26. Prior to version 5.26, unknown attributes were ignored by default and API syntax was no case sensitive.

Resolution

To address this issue, perform the following action:

    • Log in to the Secure Connect Gateway Web UI (version 5.26.00.18 or 5.26.00.20), and click About in the upper right section. Open the Hotfix Deployment screen, and apply the relevant hotfix.
    Secure Connect Gateway Web UI
     
    This hotfix does NOT require a reboot once applied.

    Note: This hotfix can be safely applied to any SCG 5.26.00.18 or 5.26.00.20 system regardless of deployed device types.
    Note: ECS and XIO devices are not affected if KB000243317 was previously applied to 5.26.00.18 or if the SCG server is at 5.26.00.20 but it is still recommended to apply this new hotfix.

    Affected Products

    Brocade, ECS, XtremIO, PowerMax 2500, PowerMax 8500
    Article Properties
    Article Number: 000275322
    Article Type: Solution
    Last Modified: 24 Jan 2025
    Version:  4
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