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PowerScale OneFS 9.8.0.0 Web Administration Guide

Connect to Dell support with Secure Connect Gateway

Connect to Dell support with Secure Connect Gateway by performing the following steps:
  1. On the Cluster Management > General settings screen, click the SupportAssist tab.
  2. Click the Connect SupportAssist button.
  3. To accept the Telemetry Notice, check the box and click the Accept button.
  4. Enter the Primary Support Contact information and click the Next button.
  5. Select one or more IPv4-family network subnets and pools to use when connecting.
  6. Select Connect via Secure Connect Gateway.
  7. Enter the gateway host and backup gateway host. Optionally provide the gateway port and backup gateway port.
  8. Enter the Access key and PIN.
    NOTE: On newly installed clusters, a hardware key is automatically used instead of an Access Key and PIN.
  9. Select if you want to enable Remote support, CloudIQ telemetry data, and Automatic case creation.
  10. Click the Finish Setup button.

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