PowerScale OneFS 9.8.0.0 Web Administration Guide

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Diagnostic commands and scripts

After you enable remote support through SRS, Dell Technologies Support personnel can request diagnostic commands and scripts that gather cluster data and then upload the data.

Scripts are based on the isi diagnostics gather and isi diagnostics netlogger tools and are in the /ifs/data/Isilon_Support/ directory on each node.

NOTE:The isi diagnostics gather and isi diagnostics netlogger commands are supplemental to the isi_gather_info command.

This tool sends information about a cluster to PowerScale Technical Support.

To see a full list of commands and subcommands that remote support scripts perform, see isi diagnostics gather and isi diagnostics netlogger in the CLI Reference guide for your version of OneFS.

At the request of a Dell Technologies Support representative, scripts can be run automatically to collect information about the configuration settings and operations of a cluster. Information is sent to Dell Technologies connectivity services using SupportAssist or Secure Remote Services, so that it is available for Dell Technologies Support personnel to analyze. Remote support scripts do not affect cluster services or data availability.

See the CLI Reference guide for OneFS command usage.

Table 1. isi diagnostics gather actions and descriptionsThe following table describes each action for the isi diagnostics gather command.
Action	Description
Clean watch folder	Clears the contents of /var/crash.
Get application data	Collects and uploads information about OneFS application programs.
Generate dashboard file daily	Generates daily dashboard information.
Generate dashboard file sequence	Generates dashboard information in the sequence that it occurred.
Get ABR data (as built record)	Collects as-built information about hardware.
Get ATA control and GMirror status	Collects system output and invokes a script when it receives an event that corresponds to a predetermined `eventid`.
Get cluster data	Collects and uploads information about overall cluster configuration and operations.
Get cluster events	Collects the output of existing critical events and uploads the information.
Get cluster status	Collects and uploads cluster status details.
Get contact info	Extracts contact information and uploads a text file that contains it.
Get contents (var/crash)	Uploads the contents of /var/crash.
Get job status	Collects and uploads details on a job that is being monitored.
Get domain data	Collects and uploads information about the Active Directory Services (ADS) domain membership for a cluster.
Get file system data	Collects and uploads information about the state and health of the OneFS /ifs/ file system.
Get IB data	Collects and uploads information about the configuration and operation of the InfiniBand back-end network.
Get log data	Collects and uploads only the most recent cluster log information.
Get messages	Collects and uploads active /var/log/messages files.
Get network data	Collects and uploads information about cluster-wide and node-specific network configuration settings and operations.
Get NFS clients	Runs a command to check if nodes are being used as NFS clients.
Get node data	Collects and uploads node-specific configuration, status, and operational information.
Get protocol data	Collects and uploads network status information and configuration settings for the NFS, SMB, HDFS, FTP, and HTTP protocols.
Get Pcap client stats	Collects and uploads client statistics.
Get readonly status	Warns if the chassis is open and uploads a text file of the event information.
Get usage data	Collects and uploads current and historical information about node performance and resource usage.