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PowerScale OneFS 9.8.0.0 Web Administration Guide

Secure Remote Services (SRS) Summary

OneFS allows remote support through Secure Remote Services (SRS), which monitors the cluster, and with permission, provides remote access for PowerScale Technical Support personnel to gather cluster data and troubleshoot issues. SRS is a secure, Customer Support system that includes 24x7 remote monitoring and secure authentication with AES 256-bit encryption and RSA digital certificates.

Although SRS is not a licensed feature, it must be enabled if you are using in product activation for your OneFS license.
NOTE: SRS is End of Service Life (EOSL). See the following knowledge base article for more information about Dell Technologies connectivity services. It is recommended that new OneFS clusters use the SupportAssist service.
If you are using an evaluation license on the cluster, it is not possible to enable SRS. To evaluate SRS on an evaluation cluster, ask Technical Support for help with obtaining a signed license file.

If you configure and enable remote support, PowerScale Technical Support personnel can establish a secure SSH session with the cluster through the SRS connection. Remote access to the cluster is only in the context of an open support case. You can allow or deny the remote session request by PowerScale Technical Support personnel. During remote sessions, support personnel can run remote support scripts that gather diagnostic data about cluster settings and operations. Diagnostic data is sent over the secure SRS connection to Dell Technologies SRS.

The remotesupport user credentials are required for access to the cluster. The remote support user is a separate user, not a general cluster user, or a System Admin user. OneFS does not store the required remote support user credentials.

A complete description of SRS features and functionality is available in the most recent version of the Secure Remote Services Technical Description. More SRS documentation is available on Dell Technologies Support by Product.


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