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PowerScale OneFS 9.8.0.0 Web Administration Guide

SupportAssist

SupportAssist is the remote connectivity system for transmitting events, logs, and telemetry from a PowerScale OneFS cluster to Dell Technologies Services.

SupportAssist can connect to Dell Technologies Services directly or through a supported Secure Connect Gateway (SCG).

SupportAssist is used for the following workflows:
CELOG
CELOG sends alerts through the SupportAssist channel to Dell Technologies Services.
isi diagnostics gather
The isi diagnostics gather and isi_gather_info commands have a --supportassist option.
License activation
The isi license activation start command uses SupportAssist to connect.
CloudIQ
Telemetry data is sent using SupportAssist.
HealthCheck
HealthCheck definitions are updated using SupportAssist.
Remote Support
Remote Support uses SupportAssist and the Connectivity Hub to assist customers with their clusters.

SupportAssist is recommended for all clusters that can send telemetry data off-cluster and is a replacement for the legacy connectivity system - Secure Remote Services (SRS).

For more information, see the Secure Connect Gateway site on Dell Technologies Services.


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