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PowerScale OneFS 9.8.0.0 Web Administration Guide

SupportAssist Prerequisites

To enable SupportAssist, you must meet the following prerequisites:
  • OneFS cluster must be running OneFS 9.5.0.0 (or later) and in a committed status.
  • The reporting OneFS cluster has a dedicated IPv4 network.
  • If upgrading, have your cluster access key and pin ready.
  • On a new cluster, SupportAssist automatically pulls the hardware key.
  • User must belong to a role with ISI_PRIV_REMOTE_SUPPORT read and write access.
  • If using gateway connectivity with SupportAssist, you must use the latest version of Secure Connect Gateway.
  • If using direct connect, network port 443 and 8443 must be routed to Dell Technologies Services.
  • Enabling SupportAssist automatically disables Secure Remote Services, while also allowing continued connectivity.

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