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Dell Latitude 9410 Service Manual
SupportAssist Diagnostics
Running SupportAssist diagnostics
The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
- Run tests automatically or in an interactive mode
- Repeat tests
- Display or save test results
- Run thorough tests to introduce additional test options to provide extra information about the failed devices
- View status messages that inform you if tests are completed successfully
- View error messages that inform you of problems encountered during testing
NOTE: The
SupportAssist window displays, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices.
Invoke diagnostics by either of the methods that are suggested below:
- Tap F12 key on keyboard, as the Dell splash screen appears, until you get the message Diagnostic Boot Selected.
- On the one-time boot menu screen, use the Up/Down arrow key to select the Diagnostics option and then press Enter.
- Press and Hold Function (Fn) key on the keyboard and press the Power button to power on the system.
This section contains information on SupportAssist-Basic and Advanced Screen.
SupportAssist opens the basic screen on start. You can switch to the advanced screen using the icon at the bottom left of the screen. The advanced screen shows detected devices in a tiled format. Specific tests can be included or excluded only in the advanced mode.
SupportAssist Basic Screen
The Basic Screen has minimal controls which allows easy navigation for the user to start or stop the diagnostics.
SupportAssist Advanced Screen
The advanced screen allows more directed testing and contains more detailed information about the overall health of the system. The user can get to this screen by simply swiping a finger to the left on touchscreen systems or clicking the next page button on the lower left-hand side of the basic screen.
- To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
- Select the device from the using the checkbox in the top left of the test tile and click Run Tests or use Thorough Option check run more intensive tests.
When the Dell SupportAssist Diagnostic detects an error while running, it will pause the test and the following window is displayed:
- By responding Yes, the diagnostic will continue testing the next device and the error details will be available in the summary report.
- By responding No, the diagnostic will stop testing the remaining untested device.
- By responding Retry, the diagnostic will ignore the error and rerun the last test.
Capture the error code with Validation code or Scan QR code and Contact Dell.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present before the computer when the diagnostic tests are performed
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