SourceOne Email Management: Unable to open or restore an item using the EMC SourceOne web search due to FP_CLIP_NOT_FOUND_ERR error
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Symptoms
User is unable to open or restore an item using the EMC SourceOne web search or the shortcut retrieval process.
The ExAsArchive.exe.log logs the following events:
START MsgId: <Message ID>, Folder: <Folder Name>, AncInfo: YES
Retrieving msg: <Message ID> from folder: \<Folder Name>, AncInfo: 1
Reading partial file clip id: '<Message ID>', file: '<EMX name>', offset: 53586122, data length: 10834.
FPClip_Open failed <ClipID> - FP_CLIP_NOT_FOUND_ERR - Clip CDF is not found in the pool (transid='ST01SCO01/1299708/READ_CLIP') (0x86043F05)
Cause
SourceOne is unable to access the the clip from Centera. The CAS API returns error FP_CLIP_NOT_FOUND_ERR.
Resolution
Contact Centera support to resolve the issue. Provide support the CLIP Id which is failing to be retrieved from the error message.
Affected Products
SourceOne Email ManagementProducts
SourceOne, SourceOne Discovery Manager, SourceOne Email Management, SourceOne Email SupervisorArticle Properties
Article Number: 000057404
Article Type: Solution
Last Modified: 02 Jun 2025
Version: 4
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