Changes in Premier Order Processing, Invoicing and Payment?

Introduction

This article provides an overview of updates that may affect the customer and partner order processing experience: prepaid payment, invoicing, refunds and Dell ordering in India and LATAM. Review these FAQs to understand what to expect and any actions that may help prevent processing delays.

Table of contents:

1. Invoice consolidation
2. ONE Payment method for a prepaid order
3. Refunds digitalization (select countries)
4. LATAM: PO to Line Item match requirement in LATAM
5. India: How to manage orders in India for BU Consolidation
6. India: How to manage Vendor Address Change

1. Multiple invoices for an order instead of one consolidated invoice

Invoice consolidation is no longer automatically applied to all orders, non-consolidation is now the default setup. Separate invoices may be generated when products are associated with different sales orders or have different fulfillment timelines. Consolidation may be possible within a 30-day window from the first invoice being generated, depending on order structure and invoicing requirements. If consolidated invoicing is important for your business, please discuss this with your Dell sales representative before placing your order to understand the options available and ensure the appropriate setup.

2. Use ONE payment method per quote for a prepaid order

To avoid delays with your prepaid order, use one payment method per quote and make sure your payment includes the correct Sales Order number as the payment reference. This helps to make your payment faster and release your order without unnecessary delays. Using several payment methods in one quote is no longer possible. 

3. Refunds have been digitized (select countries)

Dell Technologies has introduced automated fraud checks for all refunds. Customers and partners in US, Argentina, Mexico, UK, Germany, France, Italy, Netherlands, Denmark, Japan, Australia, New Zealand and Malaysia who originally paid using a non-digital payment method may be asked to securely provide their bank details through a Dell-issued secure link so their refund can be sent electronically via direct deposit (ACH) or wire transfer instead of by paper check. Customers and partners who pay using digital payment methods, such as a credit card or PayPal, will experience no changes to their refund process.

4. Revised processes in LATAM (related to system upgrades)

Some orders may need to be partially cancelled and recreated to ensure accurate order processing. This can occur when an order contains a combination of ISG and CSG products, or the order had not yet been fully shipped by the time system upgrades happened. In these cases, Dell will work with you to ensure the revised Purchase Orders (POs) reflect the affected line items. This helps ensure that product details, quantities, pricing, and taxes remain aligned with the updated order, allowing us to process your order without delay. The Purchase Order number may change during order processing.

5. Revised processes in India (related to system upgrades)

Some orders may need to be partially cancelled and recreated to ensure accurate order processing. In these cases, Dell may ask you to provide a revised Purchase Order (PO) addressed to Dell Karnataka. Providing an updated PO helps ensure that order processing, invoicing, and tax documentation remain accurate and prevents delays. If your order is affected, your Dell representative will contact you with specific guidance on the required PO updates.

6. India - Using different Dell vendor address(es) on your Purchase Order (PO)

Some Dell products and services may be processed under different Dell vendor entities. Depending on whether your order contains CSG or ISG products, a different Dell vendor address may apply. To ensure your order is processed correctly, please refer to your Dell Quote or Online Premier page, which will show the appropriate "Bill From" (vendor) address to use when creating or updating your Purchase Order. Using the correct vendor address associated with your specific order helps ensure smooth order processing and invoicing. Learn More