Avamar Installer (AVI) holder op med at reagere, når du forsøger at installere en AVP-pakke på grund af låst database

Summary: Avamar Installer (AVI) holder op med at reagere, når du installerer en AVP-pakke på grund af låst database.

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Symptoms

Miljø: Avamar Server version v7.2.1-32, men kan være gældende for senere versioner.

Når du installerer en AVP-pakke, holder Avamar Installer-grænsefladen (AVI) op med at reagere.

installationsstatus

Genstart af browseren viser, at AVI installerer pakken i øjeblikket.
Hvis du vælger fortsæt, fortsætter processen ikke.  
Siden SW-opdateringer
 
 
 

Cause

Avamar Installer-logfilen /usr/local/avamar/var/avi/server_log/avinstaller.log* viser; 
Jun 15, 2017 4:50:01 PM com.avamar.avinstaller.process.InstallManager install
INFO: Starting a new process instance.
Jun 15, 2017 4:50:01 PM com.avamar.avinstaller.process.UserInputManager getCurrentUserInput
INFO: Returned cached user input for checksum: bdc8a9876130f3199be845ca1d7866a5
Jun 15, 2017 4:50:01 PM com.avamar.avinstaller.process.PVM startProcessInstanceByKey
INFO: Starting processKey: upgrade-client-downloads20161009Oct101476054930 with userInputs: {}
Jun 15, 2017 4:50:01 PM org.hibernate.transaction.JDBCTransaction commit
SEVERE: JDBC commit failed
java.sql.SQLException: database is locked
at org.sqlite.DB.throwex(DB.java:855)
at org.sqlite.DB.exec(DB.java:138)
at org.sqlite.SQLiteConnection.commit(SQLiteConnection.java:512)
at org.hibernate.transaction.JDBCTransaction.commitAndResetAutoCommit(JDBCTransaction.java:170)
.
. -----------8<---------- SNIP!-----------8<---------- 
.
at com.avamar.avinstaller.process.InstallManager.install(InstallManager.java:125)
at com.avamar.avinstaller.monitor.Installer.run(Installer.java:46)
at java.lang.Thread.run(Unknown Source)
Caused by: java.sql.SQLException: database is locked

Som antydet af avinstaller-logposterne er PosgreSQL avi-databasen låst.
Rodårsagen er ikke kendt. En teknisk fejl 272057 dokumenterer et lignende scenarie, hvor AVinstaller ikke kunne skrive til AVI-databasen.
Dette skete under timevis af rydning af MCS.
Flere samtidige handlinger medfører, at databasen er låst.

Resolution

Løsning:
Genstart af AVI kan fjerne databaselåsen.
Kommandoerne nedenfor viser, hvordan du stopper og derefter starter AVIDB og tomcat.

Hvis problemet fortsætter, skal du kontakte Dell Support. 
admin@avamar:~/>: sudo avinstaller.pl --help | grep "stop\|start"
--start                   starts avidb and tomcat if not up
--stop                    stops avidb and tomcat

Example:-

admin@avamar:~/>: sudo avinstaller.pl --stop
INFO: Waiting for Tomcat to shutdown
INFO: Shutting down avidb.
Stopping the database server.
Database server stopped.
INFO: Stopped the database.
 


admin@avamar:~/>: sudo avinstaller.pl --start
INFO: Starting avidb.
Starting the database server.
Waiting for postmaster to start .
Connected to DBI:Pg:dbname=postgres;port=5558.
INFO: Started the database.
/usr/local/avamar-tomcat/bin/startup.sh
Using CATALINA_BASE:   /usr/local/avamar-tomcat
Using CATALINA_HOME:   /usr/local/avamar-tomcat
Using CATALINA_TMPDIR: /usr/local/avamar-tomcat/temp
Using JRE_HOME:        /usr
Using CLASSPATH:       /usr/local/avamar-tomcat/bin/bootstrap.jar:/usr/local/avamar-tomcat/bin/tomcat-juli.jar
Tomcat started.

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000046163
Article Type: Solution
Last Modified: 06 Feb 2025
Version:  5
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