SourceOne Email Management: Archived messages with read receipts are generating not read messages after running Delete Historical activity
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Symptoms
When a Delete Historical activity is run against a mailbox the archived messages that were marked to send 'read receipts', the original sender of message gets a 'Not Read' notification e-mail in his mailbox.
Impact: Senders Mailbox gets flooded with the notifications.
Cause
This issue is due to the messages not being read by the user before they were deleted, causing Outlook/Exchange to send not read messages.
Resolution
SourceOne does not send read receipts as this is a function of Outlook/Exchange. If messages are not read before being deleted by a SourceOne activity it will trigger Outlook/Exchange to send not read receipts.
Affected Products
SourceOne Email ManagementProducts
SourceOne, SourceOne Email ManagementArticle Properties
Article Number: 000050253
Article Type: Solution
Last Modified: 26 May 2025
Version: 4
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