Dell EMC Unity: OE upgrade fails with error code: 0x6000cb9 if there are ".bin" files in /cores/service (User Correctable)

Summary: Unity OE upgrade fails with error code: 0x6000cb9 if there are ".bin" files in /cores/service (User Correctable)

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Symptoms

A Unity OE upgrade fails if there are ".bin" files in /cores/service/

GUI might show something like:     

kA2j0000000RE2wCAG_3_0


CLI might show something similar to:   
Operation failed. Error code: 0x6000cb9
The system encountered an unexpected error while upgrading the software. Reboot your Primary storage processor and try upgrading again. Check System > Logs for related messages. (Error Code:0x6000cb9)
 

Cause

This issue is normally caused by a "esrs_checker.64.bin" file (or some other .bin file) located in /cores/service/ 

Resolution

Delete the "esrs_checker.64.bin" file from /cores/service/, and re-upload the upgrade image.
The upgrade should work fine after doing this.

If further assistance is required, contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledgebase article ID.

This issue is addressed in Dell EMC Unity OE release 4.2.1.9535982 and later.

Affected Products

Dell EMC Unity Family

Products

Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Hybrid , Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Article Properties
Article Number: 000054844
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  4
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