Video KB: How to collect and upload Isilon logs and send to Technical Support

How to Collect Logs from an Isilon Cluster:

Web UI:
Dependent on your GUI version, you can: 
Expand the Help menu, click Diagnostics, under the Gather Info tab, and click Start Gather.
Or 
Under Cluster Management choose Diagnostics, the Gather tab, and click Start Gather. 

This set of files is stored on the cluster in /ifs/data/Isilon_Support/pkg.

CLI:

If the web UI is unavailable or otherwise problematic, the isi_gather_info command provides a CLI equivalent for administrators.

If there is no full gather yet on the Cluster, the system runs a full gather. If there is a full gather already run on a cluster, perform an incremental gather. This takes a lot less space since it only records changes from the last time the full gather was run. Typically support looks for the latest data so this can sometimes work, for this, isi_gather_info -- incremental can be run and files are placed in /ifs/data/Isilon_Support/last_gather.

Upload Logs to VCE service request:

1. Log into the portal at https://support.vce.com with the username and password

2. Click on View Service Requests in the right sidebar.

3. Click on the service request that you would like to attach a file to.

4. Click the Attach File button. A popup window should appear.

5. Click Choose File and explore files on the local PC to attach. Any single file cannot exceed 2 GB in size. If a file larger in size than 2 GB must be attached, please notify the VCE engineer, or representative and an alternative upload choice can be used.  

6. Click Open once the file has been selected, and the browser returns to the popup. Click the blue Attach button.

7. Notify the VCE engineer or representative via email or phone once any required uploads are complete.