Alienware Tri-Mode Wireless Gaming Keyboard - AW920K Usage and Troubleshooting Guide

Summary: The following article provides information about the Alienware Tri-Mode Wireless Gaming Keyboard AW920K. You can reference each section to learn more about the features of the keyboard. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Table of Contents:

  1. What is in the Alienware Tri-Mode Wireless Gaming Keyboard AW920K box?
  2. Gaming Keyboard Features
  3. Setting up your Gaming Keyboard
  4. Troubleshooting
  5. Additional Information

Alienware Tri-Mode Wireless Gaming Keyboard AW920K Product Shot

(Figure.1 Elevate your performance with this wireless gaming keyboard featuring tri-mode connectivity, magnetic snap-on charging, and customizable controls. Cherry MX Red switches offer a consistent high-performance gaming experience.)

 

What is in the Alienware Tri-Mode Wireless Gaming Keyboard AW920K box?

 

What's in the box?

(Figure.2 Alienware Tri-Mode Wireless Gaming Keyboard AW920K Box Contents)

1 Alienware Tri-Mode Wireless Gaming Keyboard - AW920K 2 USB Type-A to USB Type-C Cable
3 Regulatory Document 4 Quick Start Guide (QSG)
5 Alienware Sticker 6 Dongle
7 Dongle Extender with Magnetic Snap Charging    
 


Back to Top

 

Gaming Keyboard Features

 

Dell offers the Keyboard in both a Black and White configuration.

Top View

AW920K Top View Black

(Figure.3 Black Alienware Tri-Mode Wireless Gaming Keyboard AW920K Top View)

AW920K Top View White

(Figure.3 White Alienware Tri-Mode Wireless Gaming Keyboard AW920K Top View)

Right-Hand Side View

AW920K Right Hand Side View

(Figure.4 Alienware Tri-Mode Wireless Gaming Keyboard AW920K Right-Hand Side View)

Product Features

AW920K Features Front View

(Figure.5 Alienware Tri-Mode Wireless Gaming Keyboard AW920K Product Features)

1 Multimedia keys 2 Multifunctional Rocker:
  • Default: Media Control
  • Push Left: Previous Track
  • Push Right: Next Track
  • Push Down: Play or Pause Track
3 Multi--functional Dial Knob:
  • Default: System Volume Control
  • Turn Clockwise: Increase Volume
  • Turn Anti-Clockwise: Decrease Volume
  • Push Down: Mute or Unmute
    
 

AW920K Features Rear View

(Figure.6 Alienware Tri-Mode Wireless Gaming Keyboard AW920K Bottom Features)

1 Adjustable Keyboard Feet:
  • The keyboard feet tilt in three different angles
    
 

Further Features:

  • Portable:
    • Magnetic snap on charging using a dongle extender
    • Detachable USB paracord cable to make travel and storage simple
    • Flip-up risers offer three different keyboard height settings
    • Tri-Mode connections: Wireless 2.4 GHz, Bluetooth 5.1, and Wired USB
  • High-Performance Gaming:
    • Cherry MX red mechanical key switches
    • Full Sized Layout
    • Programmable multifunction dial knob and rocker
    • Double-shot Polybutylene Terephthalate (PBT) keycaps
    • Fully programmable keys with anti-ghosting and N-key rollover
    • Dedicated audio control
    • 4 mm total travel distance
    • 1000 Hz (1 millisecond) polling rate
  • Premium Experience:
    • Alien FX per-key RGB lighting configurable with Alienware Command Center with up to 16.8 million colors
    • Mechanical Switches mounted directly on smooth metal top plate


Back to Top

 

Setting up your Gaming Keyboard

 

Compatibility

Operating Systems:

  • Windows 10 or later
Software:
  • You can use the keyboard without Alienware Command Center. However, the Alienware Command Center, and AlienFX applications enable you to do much more with the keyboard.

Turning the keyboard on/off

Slide the power button on the rear of the keyboard to the nearest edge to turn the keyboard on.

Slide the power button on the rear of the keyboard to the farthest edge to turn the keyboard off.

AW920K Rear View of Paracord Cable

(Figure.7 Rear View)

Connecting the Keyboard to your computer

There are the following three methods of connecting your Alienware Tri-Mode Wireless Gaming keyboard - AW920K to your computer, or to several devices.

One: Wired Connection Mode

The Alienware Tri-Mode Wireless Gaming Keyboard AW920K uses a 2 m (6.6 ft) long removable USB Type-C to Type-A cable. It connects directly from the keyboard to your Desktop or Laptop.

Plug the USB Type-C connector to the rear of the keyboard and the Type-A connector to the Desktop or Laptop computer.

Two: 2.4 GHz Wireless Connection Mode

Connect the USB Type-A dongle to the computer that you want to use it with. Press the connection mode button to switch to 2.4 GHz mode. (The connection mode button is beside the power switch on the rear of the keyboard.)

Alternatively, if charging from that device, plug the dongle to the Type-A port on the back of the magnetic snap on charger. Plug the Type-C end of the USB cable to the back of the magnetic snap on charger. Hold the magnetic charger close to the rear of the keyboard until it seats in place. Plug the Type-A end of the USB cable to the device. Press the connection mode button to switch to 2.4 GHz mode.

Three: Bluetooth 5.1 Wireless Connection Mode

Press the connection mode button to switch to Bluetooth mode. Hold down the connection mode button for three seconds to activate Bluetooth pairing. You must use the Bluetooth on your device to identify the pairing signal and establish a connection. You can pair using Bluetooth on three different devices at once. Use the connection mode button to move between the devices.

Note: You can purchase different USB cables separately, if your computer does not support USB Type-A connectors.
 

You can get step-by-step instructions on the following guides:

  • Dell Peripheral Manager User's Guide
  • Alienware Tri-Mode Wireless Gaming Keyboard AW920K Quick Start Guide
  • Alienware Tri-Mode Wireless Gaming Keyboard AW920K User’s Guide

The guides are available on our support site:


Back to Top

 

Troubleshooting

 

Problems Possible Solutions
The Keyboard is not working.
  1. Disconnect the keyboard and then reconnect it back in to the USB port on your computer.
  2. Connect the keyboard to a different USB port on your computer.
  3. Restart your computer.
The keyboard does not light up.
  1. Ensure that the light is not dimmed, press the Fn + F6 keys to light up the keyboard.
  2. Disconnect the keyboard and reconnect it back in to the USB port on your computer.
  3. Connect the keyboard to a different USB port on your computer.
  4. Restart your computer.
  5. Adjust keyboard brightness using the Alienware Command Center (AWCC) application.
Find out more information about the Alienware Command Center features.
  1. Open the Alienware Command Center.
  2. Click the Help icon.
  3. It displays the Alienware Command Center Online Help.
  4. Click the Contents tab.
  5. From the Contents tab, click the required topic to find more details about Alienware Command Center features.
The selected configuration is not working in the Alienware Command Center application.
  1. Ensure that the Alienware Command Center application is running on your computer.
  2. Open the Alienware Command Center application.
  3. Ensure that the configuration for your gaming keyboard is set correctly.
 


Back to Top

Additional Information

 

Dell Keyboard Support Site

Learn how to use and troubleshoot problems with the Keyboard you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the Alienware Tri-mode Wireless Gaming Keyboard AW920K User Guide, browse to the Alienware Tri-Mode Wireless Gaming Keyboard AW920K Online Manual Page. You can then touch or click View PDF to the right of the User Guide, in the Manuals and Documents section.


Back to Top

Affected Products

Alienware Tri-Mode Wireless Gaming Keyboard AW920K
Article Properties
Article Number: 000212691
Article Type: How To
Last Modified: 24 Apr 2023
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.