Article Number: 000224165
Dell Unity: Pre-Upgrade Health Check failed with error check_connectemc_sender_1 (Dell Correctable)
Summary: Pre-Upgrade Health Check (PUHC) fails with error: ERROR_CODE=platform::check_connectemc_sender_1|Error|UPGRADE CANNOT PROCEED.
Article Content
Symptoms
Pre-Upgrade Health Check (PUHC) fails with error:
ERROR_CODE=platform::check_connectemc_sender_1|Error| UPGRADE CANNOT PROCEED.
check_connectemc_sender_1 errors :0x1000300- Operation failed. Error code: 0x1000300 The requested object could not be found on the system. Recheck the command name. 0x6400bee - Failed to perform the operation because connect home has not been configured
Cause
Starting with Unity OE 5.3, ConnectHome connectivity notifications using <serialNumber>@dell.com are no longer the default.
When configuring ConnectHome connectivity, include an email address from the system's domain name or an applicable email address that passes authentication from your SMTP server.
In order to enable SupportAssist in 5.3 and later, ConnectEMC must have a "from" email address.
When configuring ConnectHome connectivity, include an email address from the system's domain name or an applicable email address that passes authentication from your SMTP server.
In order to enable SupportAssist in 5.3 and later, ConnectEMC must have a "from" email address.
Resolution
There are two options to resolve this issue.
1. Skip the PUHC and perform the upgrade. Add the from email address later.
2. Add the from email address now and then perform the upgrade.
Option 1: Skip the PUHC and perform the upgrade
There are three options to add the from email address:
svc_connectemc:
1. Skip the PUHC and perform the upgrade. Add the from email address later.
2. Add the from email address now and then perform the upgrade.
Option 1: Skip the PUHC and perform the upgrade
- Run the below command:
svc_skip_puhc
- Run the below command to skip the error:
+58 50: flr::check_for_disk_transitions 51: flr::check_for_faulted_disks 52: flr::check_for_no_pulled_disks 53: flr::check_for_snaps_in_an_active_state 54: flr::check_movesession_exists 55: slic::check_for_slic_committed 56: platform::check_centralized_esrs_version 57: platform::check_unsupported_proxy 58: platform::check_connectemc_sender
- Once the check_connectemc_sender is skipped, start the upgrade from Unisphere.
- Add the from email address for ConnectEMC. (See below)
There are three options to add the from email address:
- Unisphere
- svc_connectemc commands
- uemcli commands
svc_connectemc:
- Run the below command to display ConnectEMC status:
svc_connectemc -s ConnectEMC: NOTRUNNING DISABLE2.Test the capability of ConnectEMC to send a message to support with the below command:
spa:/cores/service/user# svc_connectemc -t ERROR [spa]: Email (ConnectEMC) not configured3. Run the below command to display ConnectEMC configuration details:
svc_connectemc -g INFO [spa]: SMTP Host: smtp.server.com INFO [spa]: SENDER EMAIL: DP-Unity01@dell.com INFO [spa]: EMC Destination Email: emailalert@emc.com4. Run the below command to set the email address ConnectEMC uses to send alerts:
05:57:12 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc -m DP-Unity01@dell.com INFO [spa]: Verifying peer connectivity ... ERROR [spa]: Email (ConnectEMC) not configured. Please enable connetEMC first.5. Run the below command to enable ConnectEMC:
05:58:30 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc --enable 10.1XX.1XX.1X1 --sendermail DP-Unity01@dell.com INFO [spa]: Verifying peer connectivity ... INFO [spa]: Enabling ConnectEMC INFO [spa]: Verifying peer connectivity ... INFO [spa]: copying connectEMC config to peer INFO [spa]: Persisting SMTP server configuration INFO [spa]: Persisting sender email address configuration INFO [spa]: ConnectEMC has been enabled successfully.
- After enabling ConnectEMC, test the connection:
svc_connectemc -t INFO [spa]: Test Dialhome request
uemcli:
- Run the below command to list the current configuration:
uemcli /sys/support/connecthome show -detail 1: Enabled = yes SMTP server = 10.1XX.1XX.1X1 E-mail from address = (none)@emc.com E-mail to address = emailalert@emc.com
Before enabling ConnectEMC, if you verify the test command it fails with an error:
Operation failed. Error code: 0x1000300 The requested object could not be found on the system. Recheck the command name. (Error Code:0x1000300)
2. Run the below command to enable the ConnectEMC:
uemcli -d 10.0.0.1 -u local/joe -p Password /sys/support/connecthome set –enable yes –smtpServer 10.10.22.22 -emailFromAddr DP-Unity01@dell.com
- After enabling ConnectEMC, if you test it, it passes successfully:
09:05:02 root@CKM002XXXXX929 spb:/cores/service/user# uemcli -u admin -securepassword /sys/support/connecthome test Password: Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection Remote certificate: Issuer: CN=DP-UNITY01 Subject: CN=DP-UNITY01 Valid from: 2020:06:14:07:13:27 Valid to: 2023:06:14:07:13:27 Serial: 00a382cb17422be9fd Id: 2957123456 Would you like to: [1] Accept the certificate for this session [2] Reject the certificate Please input your selection (The default selection is [1]): Operation completed successfully.
4. List the current details after the configuration change:
uemcli /sys/support/connecthome show -detail Please input your selection (The default selection is [1]): 1: Enabled = yes SMTP server = 10.1XX.1XX.1X1 E-mail from address = DP-Unity01@dell.com E-mail to address = emailalert@emc.com
Additional Information
Refer to the uemcli guide for reference :
See the Dell Unity Family Unisphere Command-Line Interface User Guide for reference.
https://dl.dell.com/content/manual69650700-dell-unity-family-unisphere-command-line-interface-user-guide.pdf?language=en-us
Article Properties
Affected Product
Dell EMC Unity Family
Last Published Date
29 Apr 2024
Version
1
Article Type
Solution