OpenManage Enterprise 4.1.x User's Guide

Create an alert policy

Create alert policies to send alerts by email, phone, SNMP traps, and perform device control actions (for example, power on or off, power cycle, graceful shutdown) when an alert of a predefined category is triggered.

1. On the Alerts > Alerts Policies screen, click Create.
2. Click Name and Description and enter a name and description for the alert policy and click Next. The Enable Policy check-box is selected by default.
3. To activate an alert policy that is based on the category of the alerts that are received:
   1. Click Category.
   2. Select the alert category by selecting any or all the system-defined, and imported third-party Management Information Base (MIB) categories.
   3. Click Next.
   You can expand each category to view and select the subcategories. To know more about categories and subcategories, see Alert Definitions.
4. To activate the alert policy based on the 'Message IDs' of the alerts received, click Message ID to do one of the following:
   1. Choose File and then upload a CSV file with the Message IDs.
   2. Choose Message IDs and then enter the Message IDs separated by commas in the box. Click Next.
   NOTE: Both Category and Message IDs cannot be used simultaneously on an alert policy. Hence, when Category is already selected, the use of Message ID is disabled.
5. In the Target section select the target devices on which the alert policy is applicable and click Next. You can choose one of the following options:
   • Select Devices to select device or devices.
   • Select Groups to select a group or groups.
   • Specific Undiscovered Devices to specify undiscovered devices by entering their IP address or hostname.
   • Any Undiscovered Devices to specify all the undiscovered devices.
     NOTE:

     • The Remote Script Execution and Power Action tasks cannot be performed on the undiscovered devices.
     • The appliance recognizes all alerts that are sent by undiscovered (foreign) devices over all SNMP protocol versions.
   • All Devices to select all the 'discovered' and the 'undiscovered' devices.
6. (Optional) Specify the duration for when the alert policy is applicable by selecting the required values for Date Range, Time Interval and Days, and then click Next.
7. In the Severity section, select the severity of the alert and click Next.
   To apply the alert policy on all the severity categories, select the All check box.
8. In the Actions section, select one or more alert actions and click Next. The available options are:
   • Email: Choose Email to send information to a designated recipient by specifying details for each field and use tokens (if needed) for the subject and message. See Token substitution in remote scripts and alert policy
     NOTE:Multiple alerts with the same category, message ID, and content trigger Emails only once every 2 minutes to prevent inbox clutter with redundant messages.
   • SNMP Trap Forwarding (Enable): Click Enable to view the SNMP Configuration window where you can configure the SNMP settings for the alert. See Configure SMTP, SNMP, and Syslog alerts.
   • Syslog (Enable): Click Enable to view the Syslog Configuration window where you can configure the system log settings for the alert. See Configure SMTP, SNMP, and Syslog alerts.
   • Select the Ignore check box to ignore the alert message and not activate the alert policy.
   • Send an SMS to a specified phone number with the alert message containing the system hostname or IP address.
     NOTE:This feature is supported only if the telecom carriers support the sending of Emails as SMS.
   • Power Control: Select Power Control to view the actions where you can turn on, turn off, power cycle, or gracefully shutdown a device. To shut down an operating system before performing power control actions, select the Shut down OS First check box.
   • Remote Script Execution (Enable): Click Enable to view the Remote Command Setting window where you can add and run remote commands on remote nodes. For more information about adding remote commands, see Executing remote commands and scripts.

     From the drop-down menu, select the script that you want to run when this alert policy is run. You can set up running the remote command also as described in Managing OME settings.

   • Send a notification to the mobile phone registered with OpenManage Enterprise. See OpenManage Mobile (OMM) Settings.
   NOTE:In OpenManage Enterprise console, when duplicate alerts are received from the same source within a 60-second interval, only one of them is displayed on the Alerts page and considered for alert actions.
9. In the Summary section, review the details of the created alert policy and click Finish.
   The alert policy is successfully created and listed in the Alert Policies section.