OpenManage Enterprise 4.1.x User's Guide

Acknowledge alerts

After you view an alert and understand its contents, you can acknowledge that you have read through the alert message. Acknowledging an alert prevents storing the same event in the system. For example, if a device is noisy and is generating the same event multiple times, you can ignore further recording of the alert by acknowledging the events that are received from the device. And, no events of the same type are recorded further.

To acknowledge an alert, on the Alert Log screen, select the check box corresponding to the alert, and then click Acknowledge.

A tick mark is displayed in the ACKNOWLEDGE column. Once an alert is acknowledged, the Last Updated By field, located in the alert-detail section, is populated.

Unacknowledge alerts

You can unacknowledge alert logs that are acknowledged. Unacknowledging an alert implies that all events from any device are recorded even when the same event recurs frequently. By default, all alerts are unacknowledged.

To unacknowledge alerts, select the check box corresponding to the alerts, and then click the Unacknowledge button. Else, you can click the tick mark corresponding to each alert to unacknowledge.

Ignore alerts

Ignoring an alert creates an alert policy that discards all future occurrences of that alert based on the option selected. To ignore an alert, select the check box corresponding to the alert and click Ignore.

To stop processing alerts, choose one of the following options:

• Ignore on Selected Device(s) Only: This generates an ignore alert policy that ignores the specific alert message ID from the source name in the selected item.
• Ignore All Alerts from Select Device(s): This generates an ignore alert policy that ignores all alerts from the source name in the selected item.
• Ignore on All Devices: This generates an ignore alert policy that ignores the specific alert message ID in the select item for all devices.

Export alerts

You can export alert logs in .csv format to a network share or local drive on your system.

To export alert logs, on the Alert Log screen, select the alert logs that you want to export and click Export > Export Selected. You can export all alert logs by clicking Export > Export All. The alert logs are exported in .csv format.

Delete alerts

You can delete an alert to permanently remove that occurrence of the alert from the console.

Select the check box corresponding to the alert, and then click Delete. A message is displayed prompting you to confirm the deletion process. Click YES to delete the alert. The total number of alerts displayed in the header row of OpenManage Enterprise is decremented.

View archived alerts

A maximum of 50,000 alerts can be generated and viewed within OpenManage Enterprise. When 95% of the 50,000 limit (47,500) is reached, OpenManage Enterprise generates an internal message indicating that, when the count reaches 50,000, OpenManage Enterprise will automatically purge 10% (5000) of the archived alerts. The table lists different scenarios involving the alert purging.

Download archived alerts

Archived alerts are the oldest 10% of the alerts (5000 nos) that are purged when the alerts exceed 50,000 in number. These oldest 5000 alerts are removed from the table and stored in a .csv file, and then archived. To download the archived alert file:

1. Click Archived Alerts. In the Archived Alerts dialog box, the last five purged archived alerts are displayed. File size, name, and archived date are indicated.
2. Select the check box corresponding to the alert file and click Finish. The .CSV file is downloaded to the location you selected.