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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Enable or disable SupportAssist maintenance mode

About this task

SupportAssist maintenance mode places all monitored devices in maintenance mode, suspends alert processing and automatic case creation. However, SupportAssist does not restricts other operations such as periodic and manual collections, connectivity check, and so on. In this mode, a yellow Maintenance Mode banner is displayed on top of the page. Enable this mode to prevent the creation of support cases during downtime or a routine maintenance activity. For more information about SupportAssist maintenance mode, see SupportAssist maintenance mode.

Steps

  1. From the Plugins menu, select SupportAssist > Settings.
  2. On the Settings page, click SupportAssist Maintanance.
  3. To enable maintenance mode, select Suspend SupportAssist activities (including case creation and collection) for all supported devices.
  4. To place all monitored devices in maintenance mode, on the confirmation message displayed, click Yes.

Results

If SupportAssist Maintenance Mode is enabled, a Maintenance mode banner is displayed on the OpenManage Enterprise SupportAssist user interface.

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