Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

Creating a device group

1. From the OpenManage Enterprise menu, click Devices.
2. In the left pane, in the PLUGIN GROUPS section, click the three vertical dots next to the SuportAssist group category, and then click Create SupportAssist Group from the list.
   The Create/Edit SupportAssist Group dialog box is displayed.
3. On the General page, type the group name and a description for the group, and click Next.
4. On the Group Contact page, do the following:
   1. Select Contact Details.
   2. Select the Primary option and enter the following primary contact details:
      NOTE If the primary and secondary contact information is same as the contact details, click copy contact details.
      1. Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
      2. Select the preferred contact method, preferred contact hours, and time zone.
   3. Optionally, select the Secondary option and enter the following secondary contact details:
      1. Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields
      2. Select the preferred contact method, preferred contact hours, and time zone.
5. Optionally, on the Expedited Dispatch (Optional) page, perform the following and click Next.
   1. If you want Dell EMC to automatically ship the replacement parts for your servers, select I want Dell EMC to expedite dispatch of the replacement parts.
   2. On the Shipping Details page, enter the primary and secondary shipping contact information, shipping address, and click Next.
   NOTE If the primary shipping contact information is same as the group contact information, click copy contact details
6. On the Devices page, click Select Devices.
7. In the All Devices dialog box, select the devices to add to the group, and then click Add Selected.
   To filter the devices, click Advanced Filters and select or enter data in the filter boxes. You can filter the devices by Health State, Power State, Connection State, Name, IP Address, Service Tag, Model, and Type. To disable the filter, click Clear All Filters.
   To view the devices added to the group, click the All Selected Devices tab. The number suffixed to the All Selected Devices <number> tab title indicates the number of devices in the group.
8. Click Finish.