When you access OpenManage Enterprise SupportAssist for the first time, a banner message is displayed that you have not registered the SupportAssist. You must register SupportAssist to monitor your devices for hardware issues and automatically collect device information. To register SupportAssist:
Steps
In the banner message, click the
Register Now link.
Click
Add Proxy, enter the following information, and then click
Apply.
The
Add Proxy page is displayed only when SupportAssist is not able to establish a network connection with the Dell EMC.
To use HTTP Proxy, select
Enable HTTP Proxy Settings.
Enter the hostname or IP address and port number of the proxy server.
If the proxy server requires authentication, select
Requires Proxy Authentication.
Enter the username and password of the proxy server.
On the
Connectivity page, enter the access key and PIN, and then click
Next. If you do not have the access key and PIN, do one of the following:
On the
Connectivity page (in the SupportAssist plugin registration wizard), click
Generate Access Key.
NOTE The access key generated by using the links provided for other SupportAssist products cannot be used for SupportAssist plugin.
On the
Contact Details page, enter the primary contact information, and then click
Next.
NOTE After registering SupportAssist, you can update the primary contact information and provide a secondary contact on the
Settings
> Contact Details page. If the primary contact is unavailable, Dell EMC contacts your company through the secondary contact. If both the primary and secondary contacts are configured with valid email addresses, an email is sent to both the contacts.
Optionally, on the
Expedited Dispatch (Optional) page, perform the following and click
Next.
If you want Dell EMC to automatically ship the replacement parts for your servers, select I want Dell EMC to expedite dispatch of the replacement parts.
If you want an onsite technician to replace the dispatched hardware component, select
I want a technician to replace the parts onsite if the service is included in the service plan.
Optionally, on the
Shipping Details page, enter the primary and secondary shipping contact details, shipping address, and click
Next.
NOTE If the primary shipping contact information are same as the contact details, click
copy contact details.
Optionally, to view asset information and manage SupportAssist alerts and part dispatches by using TechDirect, sign in to TechDirect using your company's administrator account and enter the One-Time Password (OTP). To sign in to TechDirect, on the
TechDirect Integration (Optional) page, click
Launch TechDirect.
Click
Next.
The
Summary page is displayed.
Click
Finish.
The
Site Health page is displayed.
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