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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Installing OpenManage Enterprise SupportAssist

Prerequisites

  • Ensure that you logged in to OpenManage Enterprise as an Admin. Only the user with Admin role can install plugins in OpenManage Enterprise.
  • While you deploy OpenManage Enterprise SupportAssist plugin within OpenManage Enterprise, which is the recommended solution for proactive and predictive monitoring, ensure that:
    • If SupportAssist Enterprise (SAE) standalone application 2.0.50 or lower deployed in your data center, delete the OpenManage Enterprise adapter from the SAE application to avoid duplicate management and serviceability functions.
    • If SAE standalone virtual appliance 4.x deployed in your data center, delete the OpenManage Enterprise adapter from the SAE virtual appliance to avoid duplicate management and serviceability functions.

    However, if you have deployed SAE application 2.0.60 and later, the standalone SAE application ensures no duplicate management and serviceability functions even if OpenManage Enterprise SupportAssist plugin and SAE 2.0.60 application co-exist. In this case, OpenManage Enterprise SupportAssist plugin takes precedence in alert processing and case creation.

  • Ensure that minimum requirements for installing and using OpenManage Enterprise SupportAssist are fulfilled. For the list of hardware, networking and ports, and operating system requirements, see Dell EMC OpenManage Enterprise SupportAssist Support Matrix available at OpenManage Enterprise SupportAssist page in support site.
  • You can download and install OpenManage Enterprise SupportAssist plugin from dell.com (online) or from an already downloaded package in a network share (offline). You can configure this setting in OpenManage Enterprise (Application Settings > Console and Plugins > Update Settings). For more information about how to configure update settings, see Dell EMC OpenManage Enterprise User’s Guide.
    • To install OpenManage Enterprise SupportAssist from dell.com, you must ensure that the OpenManage Enterprise appliance can access downloads.dell.com.
    • To install OpenManage Enterprise SupportAssist from a local network share, you must manually download the package to your network share and update the location on the Update Settings page in OpenManage Enterprise.
  • If OpenManage Enterprise uses OpenID Connect (OIDC) for OAuth token-based authorization, ensure that:
    • The DNS server configured in OpenManage Enterprise can resolve the OIDC provider and Dell EMC Secure Remote Services (SRS) backend.
    • The OIDC provider and Dell EMC Secure Remote Services (SRS) backend are in the same DNS domain.

Steps

  1. Start Dell EMC OpenManage Enterprise.
  2. From the Application Settings menu, select Console and Plugins.
    The Console and Plugins page is displayed.
  3. On the Console and Plugins page, in the SupportAssist section, click Install.
    The Install Plugin window is displayed.
  4. On the Install Plugin window, from the Available Version(s) list, select the OpenManage Enterprise SupportAssist version.
  5. Review and ensure that you meet the list of prerequisites that are mentioned in the Prerequisite section, and then click Download Plugin.
    After OpenManage Enterprise SupportAssist is downloaded successfully, the status that appears on the top of the SupportAssist section changes from Available to Downloaded.
  6. On the Install Plugin window, click Install Plugin.
    The install operation validates the prerequisites to install SupportAssist. If installation prerequisites are not fulfilled, an appropriate error message is displayed.
  7. On the END USER LICENSE AGREEMENT page, read the license agreement, and click Accept.
  8. On the INFRASTRUCTURE TELEMETRY NOTICE page, read the telemetry notice, and click Accept.
  9. On the Confirmation window, select the I agree that I have captured a snapshot of the OpenManage Enterprise appliance prior to performing a plugin action option, and then click Confirm Install.
    The status of installation operation is displayed. After the successful installation of SupportAssist, the status that appears on the top of the SupportAssist section changes from Available to Installed.

Next steps

Register OpenManage Enterprise SupportAssist to monitor your devices for hardware issues and automatically collect device information. See Register OpenManage Enterprise SupportAssist.

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