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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Manually collect device information from a device

About this task

When a support case is opened or updated for a device, SupportAssist automatically collects and uploads the system information to the backend. If necessary, you can also manually start the collection of system information from a device.
You may manually start the collection:
  • If an issue occurs during automatic collection and upload of system information
  • If requested by Technical Support

Steps

  1. From the OpenManage Enterprise menu, click Devices.
  2. To collect the device information from a device, in the All Devices list, click the device name.
  3. On the <device name> page, click the SupportAssist tab, and then click Collections.
  4. On the Collections, click Start Collection.
    The device collection will be automatically listed on the Collections page. See View collections.

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