Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

What happens when a hardware issue is detected by SupportAsist?

When a fault occurs on a device with an active ProSupport or ProSupport Plus service entitlement, SupportAssist creates a new support case with Dell EMC Technical Support. You receive an email notification containing the case number for that Dell EMC Service Tag, and then a support technician contacts you to resolve the issue. All subsequent faults on that Service Tag are appended to the same support case until the issues are resolved and the case is closed.

When a fault occurs on a system that does not have a ProSupport or ProSupport Plus service entitlement, SupportAssist does not create a new case with Dell EMC Technical Support. However, you receive an email notification stating that an error has occurred for a Service Tag, and that you may want to contact Dell EMC Technical Support for assistance.