- Notes, cautions, and warnings
- About OpenManage Enterprise SupportAssist
- What is new
- OpenManage Enterprise SupportAssist capabilities available with Dell service contracts
- OpenManage Enterprise SupportAssist support matrix
- Role and scope-based access control in OpenManage Enterprise
- Installing OpenManage Enterprise SupportAssist
- Getting started with OpenManage Enterprise SupportAssist
- Site Health
- Group devices for effective management and monitoring
- OpenManage Enterprise SupportAssist cases
- OpenManage Enterprise SupportAssist device collections
- View collections
- Using SupportAssist to collect and send system information
- Configuring collection settings on OpenManage Enterprise SupportAssist
- Prerequisites for collecting system information
- Enable or disable automatic collection of system information on support case creation
- Enable or disable periodic validation of device inventory
- Enable or disable periodic collection of system information
- Enable or disable collection of identity information
- Filter components of device collections
- Configuring OpenManage Enterprise SupportAssist settings
- Configure proxy server settings
- Enable or disable SupportAssist maintenance mode
- Enable or disable group-level SupportAssist maintenance mode
- Enable or disable device-level SupportAssist maintenance mode
- Collection preferences
- Contact Details
- Configure contact information
- Configure Shipping Details
- Schedule collection and inventory validation
- Configure email notification settings
- OpenManage Enterprise SupportAssist product information
- Disable OpenManage Enterprise SupportAssist
- Uninstall OpenManage Enterprise SupportAssist
- SupportAssist maintenance mode
- Alert policies in OpenManage Enterprise SupportAssist
- Which hardware faults does SupportAssist monitor?
- What happens when a hardware issue is detected by SupportAsist?
- How and where am I notified by OpenManage Enterprise SupportAssist about device alerts?
- What is the response time for resolving my OpenManage Enterprise SupportAssist case?
- What alerts open predictive support cases in advance of hardware failures?
- What if I require assistance for deploying installing OpenManage Enterprise SupportAssist?
- Alert threshold
- First occurrence policies
- Repeat occurrence policies
- Error code appendix
- Accessing support content from the Dell EMC support site
Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide
Request to suspend case activities for 24 hours
About this task
- To resolve the issue without any assistance from Technical Support.
- Not to receive any notifications that are related to the support case from Dell EMC during a planned maintenance activity.
NOTE You can request Technical Support to stop activities that are related to a support case only if the support case is opened by SupportAssist.
Steps
-
From the
Plugins menu, select
.
The Cases page displays the list of all cases that were opened by SupportAssist.
-
Select the support case that you want to suspend and click
Suspend.
NOTE The Suspend option is disabled if you have already requested to suspend the selected support case.
- Optionally, enter your reason for requesting to suspend activities for the support case.
-
Click
OK.
The support case displays the appropriate status.NOTE If SupportAssist is unable to process your request, an appropriate message is displayed. In such a case, you can run the case creation test to verify connectivity to Dell EMC, and then retry the operation. See Run connectivity test.
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