- Notes, cautions, and warnings
- About OpenManage Enterprise SupportAssist
- What is new
- OpenManage Enterprise SupportAssist capabilities available with Dell service contracts
- OpenManage Enterprise SupportAssist support matrix
- Role and scope-based access control in OpenManage Enterprise
- Installing OpenManage Enterprise SupportAssist
- Getting started with OpenManage Enterprise SupportAssist
- Site Health
- Group devices for effective management and monitoring
- OpenManage Enterprise SupportAssist cases
- OpenManage Enterprise SupportAssist device collections
- View collections
- Using SupportAssist to collect and send system information
- Configuring collection settings on OpenManage Enterprise SupportAssist
- Prerequisites for collecting system information
- Enable or disable automatic collection of system information on support case creation
- Enable or disable periodic validation of device inventory
- Enable or disable periodic collection of system information
- Enable or disable collection of identity information
- Filter components of device collections
- Configuring OpenManage Enterprise SupportAssist settings
- Configure proxy server settings
- Enable or disable SupportAssist maintenance mode
- Enable or disable group-level SupportAssist maintenance mode
- Enable or disable device-level SupportAssist maintenance mode
- Collection preferences
- Contact Details
- Configure contact information
- Configure Shipping Details
- Schedule collection and inventory validation
- Configure email notification settings
- OpenManage Enterprise SupportAssist product information
- Disable OpenManage Enterprise SupportAssist
- Uninstall OpenManage Enterprise SupportAssist
- SupportAssist maintenance mode
- Alert policies in OpenManage Enterprise SupportAssist
- Which hardware faults does SupportAssist monitor?
- What happens when a hardware issue is detected by SupportAsist?
- How and where am I notified by OpenManage Enterprise SupportAssist about device alerts?
- What is the response time for resolving my OpenManage Enterprise SupportAssist case?
- What alerts open predictive support cases in advance of hardware failures?
- What if I require assistance for deploying installing OpenManage Enterprise SupportAssist?
- Alert threshold
- First occurrence policies
- Repeat occurrence policies
- Error code appendix
- Accessing support content from the Dell EMC support site
Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide
OpenManage Enterprise SupportAssist capabilities available with Dell service contracts
The following table provides a comparison of the OpenManage Enterprise SupportAssist capabilities available with the ProSupport and ProSupport Plus service contracts.
| OpenManage Enterprise SupportAssist capabilities | Description | Basic Hardware | ProSupport | ProSupport Plus |
|---|---|---|---|---|
| Proactive detection of hardware failures | SupportAssist receives alerts for hardware events that occur in monitored devices and proactively determines if the alerts indicate a hardware failure. | Supported | Supported | Supported |
| Predictive detection of hardware failures | Intelligent analysis of data collected from a monitored device is used to predict hardware failures that may occur in future. | Not supported | Not supported | Supported |
| Automated data collection | Data required for troubleshooting a hardware failure is automatically collected from the monitored device and sent securely to Dell. | Supported | Supported | Supported |
| Automated support case creation | When a hardware failure is detected either proactively or predictively, a Service Request is automatically created with Dell Technical Support. | Not supported | Supported | Supported |
| Automated email notification | An email notification about the support case or issue is automatically sent to your company's primary and secondary SupportAssist contacts. | Not supported | Supported | Supported |
| Proactive response from Dell Technical Support | A Dell Technical Support agent contacts you proactively about the support case and helps you resolve the issue. | Not supported | Supported | Supported |
| Expedited parts dispatch | After the verification of the collected system information, if the Dell Technical Support agent determines that a part requires a replacement to resolve the issue, a replacement part is dispatched to you based on the dispatch preferences that you configure in SupportAssist. | Not supported | Supported | Supported |
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