Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Types of email notifications

The following table provides a summary of the different types of email notifications that are sent by Dell EMC backend.

Table 1. Types of email notifications
Email notification type	When the email notification is sent
Registration confirmation and welcome email	After the registration of SupportAssist is completed successfully.
Case created	After a hardware issue is detected and a support case is created.
Unable to create a case	After a hardware issue is detected, but a support case could not be created because of technical difficulties.
Device warranty expired	After a hardware issue is detected, but a support case could not be created because the device is out of warranty and does not have an active ProSupport or ProSupport Plus service contract.
Unable to collect system information	After a support case is created automatically for a device, but SupportAssist is unable to system information from the device.
Unable to send the collected system information to Dell EMC	After a support case is created automatically for a device, but SupportAssist is unable to send the collected system information from the device to Dell EMC.
Devices added for the first time	After the devices are added to the SupportAssist for the first time.
Inactive notification	If SupportAssist is not monitoring any device and no device has been added in the past 30 days.
Disable SupportAssist alert	If you disable SupportAssist on OpenManage Enterprise.
TechDirect token expiry notification	When the TechDirect token expires.
Parts dispatch notification and address validation	When SupportAssist has detected a hardware issue on one of your devices and a part replacement is required to resolve the issue.
Parts dispatch address confirmation	After the replacement part is ready to be dispatched.